Latest Reviews And Photo’s From The App

Hi all,

Today I’ve been taking a look at some of the information you guys have been providing using the voucher app including car hire USA reviews and pictures, so I thought I’d share some…

The usrentacar voucher app allows customers to send an instant review of their car hire experience, including a photo and the amount of time it took them to collect their vehicle, we call it WaitTime.

Mr C Moruzzi, collected from Los Angeles Airport with Alamo Rent A Car, his WaitTime was 90 mins

We rented a dodge charger for rental at LAX airport, great car to drive! Lots of room for baggage and fun car to drive all round! No problems with the car what so ever, only down side was we waited 90 minutes in the queue to get pick it up, but this was because they had system problems so I’m sure it’s usually alot quicker!

Mr R Wood, collected from Sanford International Airport with Dollar Rent A Car, his WaitTime was 40 mins.

Ford Fusion,decent size family car with Just enough boot space for 3 cases.

Mr C Jackson, collected from Orlando International Airport with Alamo Rent A Car, his WaitTime was 10 mins.

Ford mustang convertible. We were tried to be sold an upgrade to this vehicle but refused to pay extra. When we went to collection garage we were given this anyway !!

Mr D Overton, collected from Chicago O’Hare Airport with Dollar Rent A Car, his WaitTime was 5 mins.

Jeep liberty.

Just a few of the great reviews and pictures we’ve been getting from our fantastic customer’s.

Remember you can download the usrentacar voucher app from both apple’s app store and google’s Android Market Place.



 car hire USA

Thrifty Rent A Car Reviews

Hi all,

The last in the recent series of posts regarding users reviews which has included Alamo, Budget and Dollar ends today with Thrifty Car Rental.

The reviews offered via are all generated by our customers and are specific to the location the customer has rented from and the supplier they have chosen.

Our customers are offered a couple of ways to review our suppliers. Customers who have downloaded our voucher app have the ability to review the supplier immediately upon collection, those without the app can review the experiences via the email link we send customers upon competition of their rental.

Thrifty Rent A Car

Mr G Hickey, Boston International Airport

A lady named Jordyn at the Thrifty Boston Logan Airport office was extremely helpful and kind. She is definitely worth a commendation.

Mrs K Markley, Boston International Airport.

Thrifty has a convenient location just outside airport

Mr S Clarke, Salt Lake City Airport.

Long queue to collect car but once at the desk I was handle very professionally. Car was great (Dodge Charger) and would defo use again in the future.

Mr J Mendell, Boston International Airport collected 9th July 2011

Not happy about tpms on vehicle. Seemed to give false readings and caused me problems.

As we only use Thrifty in a couple of locations its pretty hard to show up to date reviews for all locations. So most of the reviews are from Boston Airport.

What are you experiences of using Thrifty Car Rental?



 car hire USA

Dollar Rent A Car Reviews

Hi all,

Following on from my series of posts this week regarding car hire reviews, today’s post covers Dollar Rent A Car.

This week I have posted recent reviews of Alamo and Budget these reviews are unique to and all originate from actual customers who have used our services and in turn used our suppliers.

All the reviews we gather, good or bad, are forwarded on to our suppliers to help them either improve their services or help highlight what they are doing correctly.

The reviews themselves help us to give a percentage score against each supplier, questions such as value for money, speed of service and quality of vehicle all go toward offering an individual locations and overall supplier score.

Dollar Rent A Car

Mr G Traynor, Orlando International Airport collected 19th July 2011.

Excellent service….easy pickup and drop off….lovely car at a great price!

Mr M Bailey, Orlando International Airport collected 18th July 2011.

We booked car through US Rentacar and found them to be very good, replying to our emails promptly. The car hire company was Dollar and even though we are Dollar Express members and had the membership number printed on our hire rental documents, they were not expecting us due to an oversight at MCO Dollar office. On saying this, once they realised their error, the matter was resolved quickly and the service was excellent.

Mr J Camp, Los Angeles International Airport collected 18th June 2011.

Nice staff in both LAX and MIA, and even a nice price on the upgrade. Will rent from them again.

Mr A Lawson, Orlando International Airport 20th July 2011.

Fast efficient service, would use again

Mr P Findon, Tampa International Airport collected 10th July 2011.

Disappointed that Dollar told me it is now their policy that you have to buy a full tank of fuel from them and return it empty – which, of course, is very difficult to do. This means you are buying fuel from them that you do not use.

Mr D Willis, Tampa International Airport collected 7th July 2011.

Price was exceptionally good for vehicle that I received, which is what most people look for. Everything was perfect and the staff were extremely helpful. Would definitely use this supplier again.

Mr M Chamberlain, Los Angeles International Airport collected 25th July 2011.

What a bargain!!! Hired the car for one day driving between LAX and PHX. One way drop off with a full tank of petrol (gas!) cost only 41.00GBP……. Booking direct with the car hire company would have been $300+. Absolute steal – thank you!

What are your experiences of renting with Dollar?

I hope I have picked a good selection of reviews from differing locations. Tomorrow I will post some reviews of Thrifty Rent A Car.



 car hire USA

Budget Rent A Car Reviews

Hi all,

Following on from yesterdays Alamo Rent A Car reviews as promised today I will be covering reviews from our customers regarding Budget Rent A Car.

All the reviews we show on our websites are from actual customers who have collected from the locations, you can view more reviews by clicking on the “check customer reviews” button on our car hire results page.

Customers can leave reviews in 2 ways; 1 via our award nominated usrentacar voucher app and 2, via than email link we send all customers after their rental has been completed.

Budget Rent A Car

Mr A Calder, Sanford International Airport collected 7th July 2011.

Fast and efficient service by budget rep at sanford airport. This was our 4th time using them and received great service with no problems.

Miss K Joy, West Palm Beach Airport collected 15th July 2011.

Budget Staff at WPB are excellent!!

Mr R McFarland, Orlando International Airport collected 2nd July 2011.

Have been using Usrentacar for 5 years now along with Budget, and have recieved great service and prices. Never been disappointed and look forward to using again next year

Mr P Kenyon, Sanford International Airport collected 7th July 2011.

Great car. Had a problem with power steering and a replacement was delivered within 2 hrs.

Miss M Nicklen, Orlando International Airport collected 23rd July 2011.

The experience was great although after a long flight it was quite a long wait in line. Could have done with more staff at the counter.#

What are your experiences of renting with Budget?

I hope I have picked a good selection of reviews from differing locations. Tomorrow I will post some reviews of Dollar Rent A Car.



 car hire USA

Alamo Rent A Car Reviews

Hi all,

I thought it was about time I shared some more user reviews for our suppliers, starting with Alamo Rent A Car.

When you rent a vehicle with you will notice that part of the results page shows you customer reviews, these reviews are vehicle, location and supplier specific; so for example if you clicked on the Alamo Rent A Car reviews for Orlando International Airport on an Intermediate SUV, all the reviews displayed would be specific to customers who have order this exact sequence.

We gather the reviews using two methods. Firstly customer’s who have downloaded either our  iPhone or our Android voucher app have the  option to review their hire immediately upon collection of their rental car via the review button.

Secondly, upon return of the vehicle, emails all its customers to ask how their rental went, this is the customers opportunity to review the car hire service. (please note these reviews do not go to our customer services team, any customer complaints should be directed as per our contact page).

Alamo Rent A Car

Mrs J Betts-Nicholson, Orlando International Airport collected 12 July 2011.

Alamo”s collection process was quick and simple. Even though we had to go and exchange the car due to a technical fault, this proved to be no real hassle and the Dodge Grand Caravan we had for the majority of the holiday was a pleasure to drive. It easily fitted four good-sized suitcases in the boot with two sports bags on top. We loved the degree of automation in the cars, with the electric rear doors and boot. Great service from USrentacar. We”ll definitely be return customers.

Mr M Hewson, San Francisco International Airport collected 03rd July 2011.

A far better experience with Alamo than I had with budget last year – the staff were friendly and went the extra mile to get us a Mustang as opposed to the other convertibles on offer.

Mr J Cecconi, Los Angeles International Airport collected 20th June 2011.

The Suburban supplied to us was brand new and was perfect for our 4000 mile tour of the west. The staff at SFO were, as usual, accommodating and friendly. However, the same cannot be said for the lady who we dealt with at the return office at LAX. When I queried a $20 dollar chrge for fuel (I had bought the Gold package), she told me that Alamo “don”t do a free full tank.” To cut a long story short, she eventually refunded the money but in bad grace. Not welcome in customer relations. This was, however, the only negative in an otherwise good experience with Alamo and US Renta car.

Mr N Suess, Boston International Airport collected 14th July 2011.

Booked a compact car, got a much bigger one, which we didn”t want and didn”t need, so greater fuel cost, and not so easy to park. Alamo hire rates are cheaper than the biggies, but their fuel policy is a total rip off. They charge a full tank and you are supposed to bring it back empty, but how can you possible judge when the tank is empty without actually running out of fuel a few km short? So everyone brings them back at least five litres of fuel. RIP OFF!

Mr A Wilson, Orlando International Airport collected 7th July 2011.

Sloooow queue to get vehicle after a long flight and two hours getting through immigration is not welcome. No excuse that airport was busy as other rental desks all had only one or two people waiting. Excellent immaculate vehicle, good rates and good quick drop off at return but will think twice before using again.

What are your experiences of renting with Alamo?

I hope I have picked a good selection of reviews from differing locations. Tomorrow I will post some reviews of Budget Rent A Car.



 car hire USA

Latest USA Car Hire Reviews

Hi all,

Just been taking a look at some of the Car Hire USA reviews provided by our customers in June 2011 and I thoughts I’d share some of them with you.

Dollar Rent A Car

everything went very smoothly both with pickup and return to LAX which we were very grateful for especially pickup at LAX after a long 11 hour flight-we would use US Rent a Car again and we have also used them in the past – Mr D Creighton

Another enjoyable holiday Thanks To USRENTACAR. – Mr R Wilson

At orlando we had a Ford Fiesta originally but were offered an upgrade as Dollar Express members and were given a Ford Focus. This was noisy and making a rotational rubbing noise from the front left wheel. We thought it safer to take it into a depot as it was getting worse and took it in at Tampa airport. Phyllis there was most unhelpful but luckily her supervisor was the opposite and soon got us on our way with a replacement vehicle and we had no more problems. On dropping off the car at Orlando airport the lady there again apologised that we had had problems. – Mrs S Tribble

Budget Rent A Car

Excellent service – smooth transition from baggage to collection of vehicle and easy drop off on return. – Mr S Toner

We have used U.S.Rent A Car many times and always been very satisfied with all the service – Mr J Beaumont

We paid to hire a Convertible and got a Ford Mustang Convertible. Excellent. Choice of colour would be nice. – Mr P Lander

Alamo Rent A Car

I have always booked direct with Dollar or Alamo, but on this occasion I left the booking until late and the prices were very high also we need a young driver insurance for my 21 year old son to drive in Florida. I booked with usrentacar due to the price and I must admit I was a bit worried. Now all I can say is I will never be booking direct again. The booking process was so easy and the collection at Orlando was no different with Alamo, in fact we had a bigger car with no extra cost. Thank you all. – Mr J Nicholas

We hired a vehicle through US Rent-a-car with Alamo as this is the cheapest and easiest way of hiring a vehicle and pre-paying the young drivers surcharge. Only rated 2 for the price we paid due to the surcharge but this is not US Rent-a-cars or Alamo”s fault its just the law. Would deffinitly use again. – Miss J Ashton

FLORIDA ORLANDO DISNEY. We had a 15 seater mini van easy to drive can be difficult to park at some places like shopping malls. there is not a boot for luggage you have to use the seats like three seats so you would only get 12 people tops!!Please be aware these 12/15 seater mini vans are getting broken in to a lot around three a day, they know you have more bags of shopping because there are more passengers. It happened to us at the shopping mall they broke all the locks on the doors and took all the bags out. don”t leave anything in the car/van police man said its happen all over, more with the mini vans. Must say this you feel very safe driving a large van about compared to a small car. Have a good one. – Mr K Gass

We are now fully in to peak season and car rental availability is at an all time low, disappointingly the suppliers are running out of popular vehicles like the Ford Mustang Convertible, so please don’t delay in booking your rental.



 car hire USA

Orlando Car Hire Reviews Who Is Best At MCO?

Hi all,

Recently we updated our car hire reviews section by making them even more relevant to our customers.

Today is Football transfer deadline day, so I thought it was apt to take a look at our own league table and see who is top of our supplier satisfaction table at one of our most popular locations Orlando International Airport.

  1. Dollar Rent A Car - 87%
  2. Budget Rent A Car86%
  3. Alamo Rent A Car 85%

So as you can see its a close run thing but Dollar Rent A Car are at present king of the hill.

Does this result tally with your own experience of our suppliers?

What can car rental companies do to improve for 2011?



 Florida car hire® Review

Hi all,

You’ll have to forgive me for today’s very self indulgent blog but I thought I’d post some of the great reviews our customers have written about®. All the testimonials below have been written in the last 30 days.

This is the fourth time I have booked through US Rent A Car. As usual they were the cheapest and the best. I always check all other sites before booking and then US Rent A Car and then end up booking with them again. Keep up the great offers especially the free upgrades. Many Thanks. – Mr Chalres Mills

Very satified with service and would recommend & use again. This is the 2nd time we have used this site. – Mr James McBride

Very please with the car and service ,see you next year for my next holiday – Mr David Knight

Easy from start to finish as always, have been using USRentacar for the last 7 years twice a year which is always cheaper then booking direct where you can end up with hidden extra costs on car collection. – Mrs Natalie de la cruz

Would definitely use usrentacar again, good price – Mr Jeremy Stone

I have used USreantacar before and will use them again – Mr Donald Carnell

Excellent exactly as advertised & one of the cheapest prices found. – Mrs Brigid East

I have used 12 times and on 10 of the 12 occasions I have used Budget. Best deals around. – Mr Michael Walsh

Second time of using yourself and rental company very happy and will use again. thanks andy – Mr Andrew Paynter

Great service as ususal and very competitive prices I have used this service many times and will continue to do so – Mrs Kathryn Clarke

Thank you to USrentacar and thank you budget, once again you have not let us down and will definitely be recommending yourselves and budget to anyone we know travelling to the USA. – Mr Mark Wood

Such an easy and excellent experience of car hire from start to finish. Great service, great offers but most of all the BEST prices you can find anywhere!! Definately recommended and will be using their services next time we visit the USA. – Mr David Westlake

Another good experience with renting through this company. Would be happy to use again next year. – Mr Thomas MCLEAN

Only to say that everything went smoothly without any problems..very good service – Mr Philip Martin

excellent service, no hesitation in using them again. Have used various suppliers in the past, but these are the best!! Many Thanks – Mr David Peter Allen

We appreciate all the kind words and try our best to deliver great prices but above all great customer service.

Kind regards,


 car hire USA

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