Our Most Popular Car Hire USA Questions

Hi all,

Three weeks ago now we released a new version of the usrentacar.co.uk website, part of the redesign was the introduction of an intelligent FAQ system which allows users to rate our questions and answers by how helpful they found them, the rating system is based on a thumbs up, to indicate it was useful.

I thought it might be nice to see which of our questions has been perceived to be the most useful and popular.

Top 10 Questions ranked by votes

  1. What do you rates include?
  2. Does the fully inclusive policy have an excess?
  3. What is the difference between Silver, Gold and Platinum?
  4. I have points on my licence, can I still hire?
  5. What is a voucher?
  6. Can I do a one way rental and how much do they cost?
  7. Are there any hidden charges?
  8. Can I guarantee a specific model of car?
  9. What happens if I do not have a credit card?
  10. When will I receive my voucher?

As you can see insurance is always the most popular query, and it looks like our popular Platinum insurance option is helping USA car hire first timers have full peace of mind.

What do you think of the new usrentacar.co.uk F&Q system?

regards,

James,

 Florida car hire

Got A Car Hire Question? We’ve Got Answers

Hi all,

Today I’m continuing to highlight some of the great new features available to users of the new usrentacar.co.uk website, yesterday we took a closer look at our car hire usa review engine which offers customer a verified look at how our suppliers perform upon collection.

One of the main overhauls to the website concerned our faq section. We understand that the nature of car rental brings a lot of questions with it and having access to answers makes the whole experience run a lot smoother. Which is why we went back to the drawing board and started again.

Problem

We already had a database of over 200 unique questions asked by our customers which were available online however from customer feedback we found that not everyone was using our old faq engine, we also found that we had no way of pushing people toward the questions we knew were most popular.

Solution

So this is what we’ve come up with.

  • The FAQ engine is now accessible directly from the homepage.
  • We’ve implemented our own “thumbs up” system which will rank our FAQ’s in order of importance. It works like this; if you’ve had a question that’s been answered via our FAQ system and you’re happy with the answer, give it a thumbs up by clicking on the thumb. The amount of votes a question has dictates where its positioned on our website. The thinking behind it is that the most voted for question will also be the question most people are searching for and therefore will be displayed more prominently on the site.
  • We’ve also added a social element to our FAQ’s that not only allow users to comment and perhaps ask further questions but to also book mark the question for future reference.

 

Feel free to have a good look around our faq sectionhttp://www.usrentacar.co.uk/faqs.aspx and remember to give a “thumbs up” to any question you feel could help new users.

As always I’d love any feedback or comments.

Regards,

James,

 Florida car hire


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