Top Tips For Collecting Your USA Car Hire

Hi all,

Here at we are about to hit one of the busiest USA car hire top tipspick up times in the year, Easter! Along with the Summer holidays and Christmas,  Easter will see the largest number of our customers collecting their hire vehicles from our suppliers.

So I thought it might be a good idea to go over the process of collecting your car rental and what to look out for in regards to optional extras.

Collecting your car hire

To collect your car rental you will require the following

  • Your Car Rental Voucher – you can print this from our website or download our free voucher app.
  • Your full driving licence – If you’re from the UK this means both parts, it also has to be the actual licence regardless of what the DVLA tell you a fax copy is not sufficient.
  • A major credit card in the name of the lead driver. The credit card is used for security and must be in the name of the driver specified on your voucher.

At the desk

When collecting your car rental you will be expected to sign a rental agreement, this rental agreement is the contract between yourself and the car rental supplier, it is not the same as the terms and conditions offered by ourselves.

We appreciate you’ve been travelling for a long time but you must fully read and understand this document before signing it. U.S. Rent A Car can not be held responsible for anything you sign and agree to locally.

Remember you are the customer so take you time to read the document do not allow yourself to be rushed regardless of how long the queue is behind you.

Items you maybe offered

The guys and girls on the desks generally work on commission, they are paid a low basic wage and make up the remainder of their salary by up-selling customer. These add on’s are totally optional and refusal will not prevent you from renting the vehicle.

A few items that you might be offered are;

  • GPS units.
  • Advanced Roadside Assistance – your rental comes with basic roadside assistance, the supplier may offer you an advanced option which covers human error for example, putting the wrong petrol in the car or locking your keys in the vehicle.
  • Upgrades - The option to upgrade your vehicle to a hire spec, generally upgrading your vehicle is cheaper to do so before collection. Remember any upgrade offered will be at a per day rate.
  • Toll Passes - called various things like SunPass or Pass24 this optional extra is useful for those on a road trip or passing automated tolls. Prices vary from location to location and supplier to supplier.
  • Personal Accident Insurance - generally covered by your own travel insurance it covers you for personal injury.

Remember to fully read your rental agreement and double check if any of these items appear in error, some suppliers assume you’d want to take advantage of these items.

Top Tips

A few other tips you might bear in mind are;

  • Re-read your rental agreement when you get to your accommodation  anything you are unsure of is generally covered by the suppliers 24 hours satisfaction guarantee. Call them if you’re unsure.
  • Use the pre-registration services offered by our supplier to speed up your collection.
  • If possible, send once person to the car rental desks while the others get the bags sorted.

If you have any tips that I’ve left out please feel free to comment below. Have a great holiday and tell us all about it when you return.



 car hire USA

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