Lets Have A Look At The Results Of The Zagat Car Rental Survey

Hi all,

Yesterday saw the results of the 2011/2012 Zagat car rental survey released, Hertz very much dominated proceedings winning top ratings for vehicles, reliability, service and popularity, netting the title of  Top Overall car rental company.

National Car Rental , who were rated best value, took second position for top overall car rental company just ahead of Avis. Enterprise won top billing for Deals and Promotions, Neighborhood Rentals and Car Pick-Up Experience, while Hertz won the remaining categories.

Lets take a quick look how our suppliers did.  Each supplier overall marks below are for Vehicles, Reliability and Service rated on a 30-point scale:

0 – 9 poor to fair
10 – 15 fair to good
16 – 19 good to very good
20 – 25 very good to excellent
26 – 30 extraordinary to perfection

I Inexpensive
M Moderate
E Expensive

Advantage Rent A Car

Typically one of the least expensive” if “not necessarily the best” is the consensus on this economy brand; views on its vehicles
vary (“clean and new” vs. “average”), ditto service, but “great deals” remain its “main advantage.

Vehicle: 18

Reliability: 20

Service: 16

Cost: I

Alamo Rent A Car

An online check-in system that lets you “pick the car you want”, “outstanding weekly and weekend specials” with discounts for
members of its Insiders program and “locations everywhere” cause customers to remember this Alamo; service can be “slow” and
some cars show a bit of “wear”, but on the whole, it’s a “reliable” bet.

Vehicle: 21

Reliability: 21

Service: 19

Cost: M

Budget Rent A Car

When you’re really on a budget”, this “no-frills” Avis sibling comes through with a “nice car selection”, “not-bad prices” and
“omnipresent locations”; faultfinders cite occasional “long” waits and say that despite the name, it’s “not always” the cheapest,
but it’s “worth checking.

Vehicle: 20

Reliability: 21

Service: 18

Cost: M

Dollar Rent A Car

If you just need a car and are not trying to impress”, this “decent” choice – one of the “cheapest of the national brands” – offers
“clean” (some say “bare-bones”) vehicles that “will get you there and back”; service is “friendly enough”, and becoming a Dollar
Express member “gets you better treatment.

Vehicle: 18

Reliability: 21

Service: 19

Cost: M

National Car Rental

Rated the No. 1 Bang for the Buck and No. 2 Overall in our Car Rental survey, this “reliable” renter provides “better-thananticipated” vehicles at “value” prices, but what you really “gotta love” is its Emerald Club loyalty program, which lets you “pick
from a lineup of cars” at many locations; “good service” further adds to a mostly “painless”, “satisfying” experience.

Vehicle: 23

Reliability: 24

Service: 22

Cost: M

Thrifty Rent A Car

When they say ‘thrifty’ they mean it” say adherents of this “solid, middle-of-the-road” outfit; fans cite “well-maintained” cars and
“great customer loyalty programs”, and though some report “slow” service from an “overworked, but nice” staff, if you’re looking
for “economical” wheels, this should “meet your needs.

Vehicle: 20

Reliability: 20

Service: 18

Cost: M

About Zagat

Started in 1979, Zagat Survey is the world’s leading provider of consumer survey-based information. With ratings and reviews based on a worldwide network of surveyors, Zagat has become the world’s most trusted source to help consumers make informed decisions about restaurants, nightspots, hotels, attractions and other leisure activities. Zagat surveyors are frequent, knowledgeable consumers in each of the categories they rate.

So congratulations to Hertz on a great set of results, with the eminent purchase of Dollar Rent A Car Hertz seem to going from strength to strength,



 car hire USA

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