Our Most Popular Car Hire USA Questions

Hi all,

Three weeks ago now we released a new version of the usrentacar.co.uk website, part of the redesign was the introduction of an intelligent FAQ system which allows users to rate our questions and answers by how helpful they found them, the rating system is based on a thumbs up, to indicate it was useful.

I thought it might be nice to see which of our questions has been perceived to be the most useful and popular.

Top 10 Questions ranked by votes

  1. What do you rates include?
  2. Does the fully inclusive policy have an excess?
  3. What is the difference between Silver, Gold and Platinum?
  4. I have points on my licence, can I still hire?
  5. What is a voucher?
  6. Can I do a one way rental and how much do they cost?
  7. Are there any hidden charges?
  8. Can I guarantee a specific model of car?
  9. What happens if I do not have a credit card?
  10. When will I receive my voucher?

As you can see insurance is always the most popular query, and it looks like our popular Platinum insurance option is helping USA car hire first timers have full peace of mind.

What do you think of the new usrentacar.co.uk F&Q system?

regards,

James,

 Florida car hire

A Few Florida Car Hire Questions

Hi all,

Our reservations team not only speak to customers via the phone but we also reply to the numerous emails we get in, here are a few emails we’ve replied to today.

Dear usrentacar,

I understand that all the vehicle you offer are quoted as or similar but it has been a dream of mine to hire a Ford Mustang and travel across America!

Is there anyway you can guarantee me a Ford Mustang from Orlando Airport?

Thanks,

David Stern

Our Reply

Dear Mr Stern,

Thank you for your email. Unfortunately none of our suppliers will guarantee make or model of any of their vehicles, here are some reasons why – https://blog.usrentacar.co.uk/index.php/2011/09/27/car-hire-usa-or-similar-2/.

I’ve had a quick look at what our customer’s have been picking up from Orlando International Airport, and at present Dollar Rent A Car look a good bet for a Ford Mustang.

If you email me your reference number once you’ve made your booking I will add a request for a Mustang to your rental voucher.

If you have any further questions please do not hesitate contact me.

Kind regards,

Nikki,

usrentacar.co.uk

Here’s one about collection.

Hi,

Last year I had to queue for over an hour to collect my vehicle, is there any way to speed up the collection process?

Cheers,

Brain Hamilton

Our reply

Dear Mr Hamilton,

Thank you for your email. A good way to speed up the collection process is to pre-register your details. Each of our suppliers have their own way of doing this, for more information please see – http://usrentacar.co.uk/pre_registration.aspx.

If you have any further questions please do not hesitate to contact me.

Kind regards,

Kelly,

usrentacar.co.uk

This next one has to be our most emailed question.

To whom it may concern,

I have never hired a vehicle for America and have heard you have to have damage collision waiver?

Does your car hire come with this or is it an extra cost, if so how much?

Many thanks,

Susan

Our reply.

Dear Susan,

Thank you for your email. Our rentals do indeed include Collision Damage Waiver regardless of package selected or supplier.

All our rentals include

  • Unlimited Mileage.
  • Loss Damage Waiver (LDW) which is a combination insurance of both Collision Damage Waiver (CDW) and Theft Waiver. As long as you adhere to the rental policy of the supplier you will not be held responsible for the cost of replacement or repair to your hire vehicle.
  • Uninsured Motorist Protection (UMP) up to $1m Liability Cover. Offers an Uninsured/Underinsured/Hit-and-Run Motorist Protection (UMP) that provides the renter and family members traveling together in the rented vehicle with up to $1,000,000 of non-stacked coverage for bodily injury sustained while driving the rental car, and caused by another driver who has no insurance, minimal insurance, or is a hit-and-run driver.
  • Supplemental Liability Insurance (SLI) up to $1m Liability Cover. All drivers included on the rental agreement will not be held liable for third party claims for bodily injury or property damage resulting from an accident.
  • Basic Roadside Assistance
  • All Taxes and Airport Fees.

If you have any further questions please do not hesitate to contact me,

Kind regards,

Simon,

usrentacar.co.uk

We try to answer all emails to our reservations team within 4 working hours of receiving them. You can ask our team a question by emailing them at info@usrentacar.co.uk.

regards

James

 Florida car hire


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