Hits 20k Customer Reviews Milestone

Hi all,

Back in 2006 started asking customers to leave a review about the service our suppliers were providing. We were the first car rental company to do this and only recently have we begun to see competitors replicate our service.

Today I’m delighted to announce that we have hit the impressive milestone of over 20k verified car hire USA reviews, making U.S. Rent A Car the largest user generated car rental review service in the world.

Our 20,000th review came from Mr F Andrews, regarding Dollar Rent A Car from San Francisco Airport who he scored an overall 77 out of 100 based on such things as, vehicle quality, pick service and value for money. He collected a Chevrolet Impala his full review stated

We had an accident where a car drove into the back of us. The Dollar desk at LAX were really helpful and sorted us a replacement straight away. The initial desk at San Francisco was quick also but certain things weren”t explained. Overall it was good though.

At present we have over 8k reviews regarding Dollar/Thrifty Rent A Car, 5k reviews regarding Alamo/National Rent A Car and 7k reviews regarding Budget Rent A Car.

The location with the most views is Orlando International Airport (MCO) with an impressive 5170, the vehicle type with the highest number of reviews is the 7 Seater Minivan which from MCO with Budget Rent A Car has over 500 unique reviews.

Our review section has proved so popular that we created a central engine where customers can view and filter reviews for a more personalised experience. It can be found here Car Hire USA reviews

Here’s to 20k more reviews and a great insight in to the collection process at different airports across the U.S.



 car hire USA

Reviews, Car Types and Wait Times

Hi all,

Since 2006 have been asking our customers to provide post rental reviews regarding the suppliers they have just used. We ask our customers to rate car hire companies such as Alamo Rent A Car, Budget Rent A Car and Dollar Rent A Car on car quality, pick up service and value for money.

We displayed these findings on our results page to give customers an idea of the level of service they will receive from each supplier at that specific location. However after talking to customers we discovered that a fair few were unaware that we offered this.

So with the launch of the new website we took the opportunity to create our very own car hire review engine, users can now enter the pick up location they are collecting from plus the supplier they are interested in (or review all suppliers) and the vehicle they are looking to hire (or review all vehicles) and bring back specific reviews verified by

Some of the key features displayed in my opinion are

  1. Customer review - A great insight in to how our customers have found the service.
  2. Make & Model – As you probably know if you’re a regular reader of our blog, none of our suppliers will guarantee make or model of the vehicle you hire, you are booking a category rather than the specific vehicle. However this field allows you to see what past customers have collected which will help you in planning your own luggage and seating requirements.
  3. Wait Times – Provided via our iPhone and Android app’s gives you an idea of the average amount of time it takes to collect your vehicle from each supplier.

Feel free to have a search around, remember to give reviews a thumbs up if you’ve found them useful.



 car hire USA

The First 10 Car Hire USA Reviews Left On

Hi all,

Here at we are in the process of modifying how we display the user generated reviews we collect. was the first car hire company to contact their customers requesting information on how their supplier had performed.

Today I was sent a spreadsheet listing over 10k car hire usa reviews dating as far back as April 2006. I thought it might be nice to list the first 10 reviews we ever received from customers.

Our first ever review was from

Mr Nicholas Henshaw  collected in Orlando on the 17-Apr-06 with     Budget Rent A Car

Long wait to pick-up car at Orlando:-(  Free upgrade to convertible :-)   Great holiday, car fab :-)   Delivered car back, asked by Budget to pay $170 extra, they messed up their records, refused to pay, walked off. :-(   So far they haven’t taken the extra on the card I gave them, hope they realised their mistake:-}

After this review they came thick and fast.

Mr Samuel Barklie  collected from Orlando on the 19-Apr-06 with Budget Rent A Car

I have booked with you several times now and have always found your staff extremely helpful and courteous. I doubt if I would use anyone else in the future.   Thank you and Kind Regards  Sam Barklie

Mr Stanley Jackson collected from Orlando on the 20-Apr-06 from Dollar Rent A Car

  Absolutely no problem with USrentacar but Dollar staff just didn’t seem to give a damn. If you could cut their processing time you would be doing everyone a favour.

Mr john burt  collected from Tampa on the 20-Apr-06 with Budget Rent A Car

although the car I rented was new it had dents on the roof and numerious scratches on the wheel arches everything else was great

Mr P DAVIDGE collect from Sanford on the 20-Apr-06 with Budget Rent A Car

We hired though budget, and were told to collect though avis, but then had to go and find a budget, to add a second driver

Mrs S Drew collected from Orlando on the 21-Apr-06 with Alamo Rent A Car

We went toFloridawith family who hired a car with the flight. They paid double the amount & their car was not up to the standard that we got with Budget. They now have your web site & will use you in the future. Thanks

Dr Michael Gettings collected from Orlando on the 21-Apr-06 with Dollar Rent A Car

   We have used you numerous times and recommend you to friends. Your new www site layout is good BUT it is a pain to have to choose the venue specifically (Rodeway inn 192, holiday inn kissimmee etc etc) all we want is the chepaest supplier in the area.  We have to grind thro’ each venue choice one ata time in the area to compare prices.  Could there be a "any supplier in Kissimmee button?  We don’t care where – we go we are looking for the best deal! Thanks

Mr Marcus Topple collected from Sanford on the 22-Apr-06 with Budget Rent A Car

Bus driver had mega BO!

Rev Derek Gibson collected from Boston on the 27-Apr-06  with Alamo Rent A Car

Wonderful as usual

Mrs Fiona Shepherd collected from Orlando on the 28-Apr-06 with Budget Rent A Car.

From ordering car on-line to leaving vehicle at airport was absolutely brilliant.  Have already recommended US Rentacar to around 6 people so far who have now booked.  News travels fast.  Thanks again, will definately be using next year.

Great too look back at some of the very interesting reviews our customers send us, I particular like Mr Topples reviews :-)



 car hire USA

Dollar Rent A Car Reviews

Hi all,

Following on from my series of posts this week regarding car hire reviews, today’s post covers Dollar Rent A Car.

This week I have posted recent reviews of Alamo and Budget these reviews are unique to and all originate from actual customers who have used our services and in turn used our suppliers.

All the reviews we gather, good or bad, are forwarded on to our suppliers to help them either improve their services or help highlight what they are doing correctly.

The reviews themselves help us to give a percentage score against each supplier, questions such as value for money, speed of service and quality of vehicle all go toward offering an individual locations and overall supplier score.

Dollar Rent A Car

Mr G Traynor, Orlando International Airport collected 19th July 2011.

Excellent service….easy pickup and drop off….lovely car at a great price!

Mr M Bailey, Orlando International Airport collected 18th July 2011.

We booked car through US Rentacar and found them to be very good, replying to our emails promptly. The car hire company was Dollar and even though we are Dollar Express members and had the membership number printed on our hire rental documents, they were not expecting us due to an oversight at MCO Dollar office. On saying this, once they realised their error, the matter was resolved quickly and the service was excellent.

Mr J Camp, Los Angeles International Airport collected 18th June 2011.

Nice staff in both LAX and MIA, and even a nice price on the upgrade. Will rent from them again.

Mr A Lawson, Orlando International Airport 20th July 2011.

Fast efficient service, would use again

Mr P Findon, Tampa International Airport collected 10th July 2011.

Disappointed that Dollar told me it is now their policy that you have to buy a full tank of fuel from them and return it empty – which, of course, is very difficult to do. This means you are buying fuel from them that you do not use.

Mr D Willis, Tampa International Airport collected 7th July 2011.

Price was exceptionally good for vehicle that I received, which is what most people look for. Everything was perfect and the staff were extremely helpful. Would definitely use this supplier again.

Mr M Chamberlain, Los Angeles International Airport collected 25th July 2011.

What a bargain!!! Hired the car for one day driving between LAX and PHX. One way drop off with a full tank of petrol (gas!) cost only 41.00GBP……. Booking direct with the car hire company would have been $300+. Absolute steal – thank you!

What are your experiences of renting with Dollar?

I hope I have picked a good selection of reviews from differing locations. Tomorrow I will post some reviews of Thrifty Rent A Car.



 car hire USA

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