This Week In Car Hire

Here are the top five viewed posts on® for the week commencing the 6th December.

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This Week In Car Hire

Here are the top five viewed posts on® for the week commencing the 29th November.This week website wikileaks cause a storm by publishing U.S. government secret files

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Christmas USA Car Hire

Hi all,

Just a quick heads up to remind readers that if you require car hire in the USA over the Christmas period, not to leave it late.

We are already experiencing stop sales from some suppliers for popular ski locations especially the sports utility vehicles (4×4′s). A stop sale means that the suppliers has totally run out of that specific category of vehicle.

At present we have some great Florida Car Hire deals that stretch way in to 2011.



 car hire USA

USA Car Hire Revenue Increase For Alamo, Budget, Dollar and Hertz

Hi all,

Today I have been sent the annual survey of USA car rental fleets, locations and revenue  provided by Auto Rental News.

The U.S. Car Hire industry is set to report a combined industry revenue of over 20 billion dollars up on 2009 figures.

The impressive point to this stat is that this year’s revenue total will be achieved with a smaller rental fleet, bringing average revenue per unit to $1,051 per month, a record high.

Alamo Car Hire

Alamo Rent A Car including Enterprise Rent A Car and National Rent A Car have an estimated 850,689 rental cars in service in the USA today covering 6178 locations. Last year’s total revenue was estimated at $9.5 Billion, this years revenue see’s an estimated increase to $9.8 Billion.

Budget Car Hire

Budget Rent A Car including Avis have an estimated 270,000 rental cars in the USA servicing 2100 locations. Last year’s total revenue was estimated at $4 Billion, this years revenue see’s an estimated decrease to $3.85 Billion.

Dollar Rent A Car

Dollar Rent A Car including Thrifty Rent A Car have an estimated 108,000 USA Hire Cars on the road spread out among 464 locations. Last year’s total revenue was estimated at $1.467 Billion, this years revenue see’s an estimated increase to $1.54 Billion.

Hertz Car Hire

Hertz Rent A Car including Advantage Rent A Car have an estimated 290,000 rental cars in the USA servicing 2300 locations. Last year’s total revenue was estimated at $3.95 Billion, this years revenue see’s an estimated decrease to $4.158 Billion.


Based on all the estimates there are 1,629,561 Rental Cars servicing 17,254 separate USA pick up points earning an estimated $20.551 Billion for 2010!

I am n0t entirely sure if these figures include the buoyant second hand car sales market, but the figures are an encouraging sign that the car rental industry is back on a secure foundation after what has been an extremely difficult few years.



 car hire USA

This Week In Car Hire

Here are the top five viewed posts on® forThis week the UK had its earliest snow fall since 1993 the week commencing the 22nd November.

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Top Viewed Posts on the® Forum® Review

Hi all,

You’ll have to forgive me for today’s very self indulgent blog but I thought I’d post some of the great reviews our customers have written about®. All the testimonials below have been written in the last 30 days.

This is the fourth time I have booked through US Rent A Car. As usual they were the cheapest and the best. I always check all other sites before booking and then US Rent A Car and then end up booking with them again. Keep up the great offers especially the free upgrades. Many Thanks. – Mr Chalres Mills

Very satified with service and would recommend & use again. This is the 2nd time we have used this site. – Mr James McBride

Very please with the car and service ,see you next year for my next holiday – Mr David Knight

Easy from start to finish as always, have been using USRentacar for the last 7 years twice a year which is always cheaper then booking direct where you can end up with hidden extra costs on car collection. – Mrs Natalie de la cruz

Would definitely use usrentacar again, good price – Mr Jeremy Stone

I have used USreantacar before and will use them again – Mr Donald Carnell

Excellent exactly as advertised & one of the cheapest prices found. – Mrs Brigid East

I have used 12 times and on 10 of the 12 occasions I have used Budget. Best deals around. – Mr Michael Walsh

Second time of using yourself and rental company very happy and will use again. thanks andy – Mr Andrew Paynter

Great service as ususal and very competitive prices I have used this service many times and will continue to do so – Mrs Kathryn Clarke

Thank you to USrentacar and thank you budget, once again you have not let us down and will definitely be recommending yourselves and budget to anyone we know travelling to the USA. – Mr Mark Wood

Such an easy and excellent experience of car hire from start to finish. Great service, great offers but most of all the BEST prices you can find anywhere!! Definately recommended and will be using their services next time we visit the USA. – Mr David Westlake

Another good experience with renting through this company. Would be happy to use again next year. – Mr Thomas MCLEAN

Only to say that everything went smoothly without any problems..very good service – Mr Philip Martin

excellent service, no hesitation in using them again. Have used various suppliers in the past, but these are the best!! Many Thanks – Mr David Peter Allen

We appreciate all the kind words and try our best to deliver great prices but above all great customer service.

Kind regards,


 car hire USA

3000 Car Hire Reviews To Hit Rental Milestone

Hi all,

3000 Car Hire Reviews

Back in 2006® launched the first customer based car hire review system as part of its web 2.0 upgrade, to date we are still the only car hire company to offer real feedback from real customers.

Travolution – Article by Travel Industry Media regarding U.S. Rent A Car being the first car rental company to offer customer reviews. Click here to read the article

Now in 2010 we are only 3000 car hire reviews away from hitting 30000 thousand unique car rental reviews.

Our customer review’s can be located on the results page of our website, and each review is tailored to that particular supplier.

Car Hire 3000

Clicking on the link highlighted above opens a new window which displays the reviews for that particular supplier at the location you’re are searching for.

3000 car hire reviews

All the reviews we receive are very important to us, we use a lot of these reviews when in discussions with suppliers, and the majority find them a real insight in to how their brands are perceived. So all feedback is welcome.

Kind regards,


 car hire USA

£50 Can Secure Your Car Hire USA For 2011

Hi all,

With rate increases just around the corner, now is a good time to reserve your car hire in the USA.

Here at® we offer a deposit scheme that allows you to secure your vehicle category and price for just £50.00. The balance of your hire is due 8 weeks prior to departure but can be paid off earlier if you desire.

Once your balance is paid you can then print off your voucher. By securing your hire for £50.00 you protect yourself against a strengthening Dollar which helps budget your holiday more efficiently. Once confirmed your rental price will not change.

At present we have some very competitive Dollar Rent A Car rates for 2011. Which includes their new Standard category.

Kind regards,


 car hire USA

This Week In Car Hire

Here are the top five viewed posts on® for theIn this week Prince William announced his engagement to Kate Middletonweek commencing the 15th November.

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J.D. Power and Associates Car Hire USA Report

The 15th J.D. Power and Associates car hire USA customer satisfaction report was released today with a positive message, car rental service has returned to pre-recession levels after declining to lower levels during the past two years.

Now in its 15th year, the study measures overall customer satisfaction with renting cars at airports by examining six factors (listed in order of importance): costs and fees; pick-up process; rental car; return process; reservation process; and shuttle bus/van.

Overall satisfaction averages 750 on a 1,000-point scale in 2010, improving from 733 in 2009 and 734 in 2008. Satisfaction with the reservation process; pick-up process; shuttle bus/van; and costs and fees have achieved three-year highs. Each of the rental car companies included in the study has improved in 2010, compared with 2009.

“Improvement in the rental car industry occurs across all aspects of the customer experience,” said Stuart Greif, vice president of the travel practice at J.D. Power and Associates. “By quickly improving their operations as the market started coming back, rental car companies started reversing the negative impact on satisfaction that cuts and deferred investments had during the downturn.  Satisfaction snapping back in 2010 is a testament to the industry doing its best to balance the tension between customer satisfaction and hard economic realities during this period.”

Enterprise who own Alamo Rent A Car, ranks highest in customer satisfaction among rental car companies for a seventh consecutive year and performs particularly well in all six factors. Enterprise is followed in the rankings by National and Hertz, respectively.

Incidence of reported problems has decreased to 9 percent in 2010, compared with 11 percent in 2009. Vehicle pick-up and billing are the areas with the highest rates of reported problems.

“While it’s possible to exceed expectations when resolving a customer problem, which could elevate satisfaction levels even above those of a problem-free experience, this situation is a rare exception,” said Greif. “It’s important to note that 22 percent of problems experienced by customers go unreported, which means there was never an opportunity to resolve them. The bottom line is that prevention of problems is a far better strategy than service recovery for achieving high satisfaction levels.”

In addition to increased satisfaction with rental car companies in 2010, customer loyalty and advocacy have also improved from 2009. In 2010, one-third of business travelers and 28 percent of leisure travelers indicate they “definitely will” rent from the same brand again—marking increases of 2 percent and 5 percent, respectively, from 2009. Advocacy rates have increased by 3 percent among business travelers and 6 percent among leisure travelers from 2009. In 2010, 30 percent of travelers in both groups say they “definitely will” recommend their rental car company.

The 2010 North America Rental Car Satisfaction Study is based on more than 11,500 evaluations from business and leisure travelers who rented a vehicle at an airport location within the previous 30 days. The study was fielded between October 2009 and September 2010

See Car Rental rating here

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