Take The Stress Out Of USA Car Hire With Our Essential Guide

Hi all,

A recent survey conducted by YouGov suggested that car hire was one of the most stressful parts of people’s holiday.

Today I thought I’d go through the surveys results and point out how usrentacar.co.uk are tackling each issue.

The survey revealed;

Over one in 10 people (11%) queued for more than an hour to pick up their rental car

Here at usrentacar.co.uk we have introduced a couple of initiatives to counter this statistic. The first is the introduction of our exclusive Wait Time feature, powered by the usrentacar voucher app; upon arrival users of the app are prompted to add the length of time they have had to queue, this data is then averaged and displayed within our search results so customers are aware of possible delays.

The other feature we promote are our suppliers  pre registration options, by pre-registering your details here in the UK you will not be required to do this locally and in some circumstances you can use a dedicated desk.

Over one in ten (12%) found damage on the rental car that was not originally disclosed

This statistic is more about European car hire than Florida car hire the difference being is that car rental in Europe for the most part have insurance excesses associated with the rental, so damage on the vehicle is payable by the customer, however in the U.S. the insurances we offer come with zero excess (excluding parts of New York and Alaska) so the issue of damage to the vehicle is not really applicable.

Over a sixth of consumers (17%) did not get the rental car they ordered

Here at usrentacar.co.uk all our vehicles are hired as “or similar” although we can never guarantee make or model of the vehicle we can guarantee the category; so for example if you hire a (sports utility vehicle) Grand Jeep Cherokee or similar, you are not hiring that specific model but a sports utility vehicle.

To help our customers get an indication of which vehicle they are most likely to get we offer USA car hire reviews gathered from our customers which state the make and model the customer received from that category of vehicle.

One in seven (14%) car hire respondents said they did not read the small print of the rental agreement with the same number again (14%) saying they couldn’t be bothered to read all the bits of paper.

Reading your rental agreement upon arrival is one of the most important things we try to stress here at usrentacar. Your rental agreement is a legally binding contract between yourself and the car rental supplier, here are a list of posts relating to rentals agreements.

Car Rental Agreements – Read it before you sign it.

The Guys On The Desks Work On Commission, Here’s How To Survive

How To Survive Easter USA Car Hire

Car Hire USA – Things to remember

What Does An Alamo Rental Agreement Look Like?

Car rental can be stressful however if you follow these brief rules you’ll be fine.

  1. Book a car suitable for your requirements; if you have a lot of suitcases make sure you book something capable of accommodating them all, a 7 seater wont take 7 pieces of luggage for example.
  2. Make sure you read What’s Included in the rentalthoroughly.
  3. Pre-register your details.
  4. Read your rental agreement thoroughly and only sign it when you are totally happy.
  5. Enjoy your holiday.

If you would like to add to this list please feel free to comment below.



 Florida car hire

Is Everything What It Seems?

Hi all,

I don’t generally like writing these types of  posts as they always sound slightly like scaremongering however I just got off a call with a customer who mentioned that they were booking with us because they’d been to another company to get a quote and at first glance the quote looked cheaper however, this customer is an experienced traveller and after delving a little closer he revealed several exclusions.

I thought I’d put together just a little guide on what to check before booking your USA car hire.

How long has the company been trading for?

Now the length of time a company has been trading is not always the best way to determine quality however it does give you an indication that they have experience and have been trading successfully.

usrentacar.co.uk for instance is now in it’s 10th year of trading. Company details can be seen on the companies house website here.

Read some reviews about them, not testimonies from their own site but independent real reviews.

Using your favourite engine search for the website or company name and check a few of the results that are returned, on google for instance you can filter your search to discussions, which will give you an idea of forums and blogs currently sharing information about that company.

Another good way is to visit an independent review site such as trust pilot and read real reviews about the company. Reviews of usrentacar.co.uk can be read here – usrentacar reviews

Check their interaction on social sites

We are in the age of web 3.0 where companies are expected to have a twitter and facebook account. How brands utilise these mediums can tell you a lot about a company.

Companies with under 100 followers or likes gives the impression of a company that does interact with their customer particularly well.

usrentacar.co.uk can be found on twitter, pinterest , google plus and facebook.

Have your friends used them?

You can trust your friends that’s why they’re your friends. Recommendation from people you trust on products you want is great, plus you can tap them for information.

Check what their rates include

More specific to car hire, check what their rates include, a very basic rate should at least include Collision/Loss Damage Waiver, Supplementary Liability Insurance and Uninsured motorist protection.

usrentacar.co.uk offers a top insurance called “platinum” which covers beyond the basic to cover windscreen, undercarriage and tyres.

Make sure they don’t charge you for using a credit card

For large purchases we always recommend using a credit card, as this offers the most protection for the consumer. Any company that charges for the use of a credit card is slightly going against this ethos.

usrentacar.co.uk never charges for credit card use.

Well I think that about does it for my guide to “Is everything what it seems”…

Have I missed anything?



 Florida car hire

What Your Car Hire USA Package Should Include

Hi all,

I was just reading some interesting threads on trip advisor regarding users booking their car hire USA through U.S. companies and then coming unstuck when they went to collect their vehicle due to the American packages not including insurance.

USA car rental sites are generally aimed at American citizens who have their own insurances that cover hiring a car, so the price displayed is generally for the basic hire and mileage.

At usrentacar.co.uk we offer a fully inclusive package that covers both unlimited mileage and the basic rental plus insurances and taxes.

Here is a brief guide to what you should be looking for in your car hire USA quote.

  1. Unlimited mileage, mileage just isn’t good enough, to avoid a nasty surprise make sure your rental includes unlimited mileage!
  2. CDW or LDW, pretty much the same thing, Collision or Loss damage waiver insurance means that you will not be held responsible for the cost of replacement or repair to your hire vehicle as long as you adhere to the rental policy of the supplier i.e. not off roading, not drunk behind the wheel etc.
  3. SLI,supplementary liability insurance covers all drivers included on the rental agreement against any liability for third party claims for bodily injury or property damage resulting from an accident. You should have SLI that covers up to $1,000,000.
  4. UMP, uninsured motorist protection,  provides the renter and family members traveling together in the rented vehicle with up to $1,000,000 of non-stacked coverage for bodily injury sustained while driving the rental car, and caused by another driver who has no insurance, minimal insurance, or is a hit-and-run driver.
  5. Basic Roadside Assistance, see this post for more details but make sure your hire comes with this as standard.

Remember if in doubt ask before you book, the cost of adding additional insurances locally can triple your rental costs.

You can see what we include in our car hire here.

Kind regards,


 car hire USA

What Is The Difference Between Our Inclusive And Gold Rates

Hi all,

Car hire insurance in the USA can be very confusing for even the most seasoned of travellers.

I thought now with the very busy Christmas period about to start, I’d knock up a quick post explaining what is included within our Inclusive and Gold rates, and hopefully point out the advantages of prepaying your USA car hire.

What’s Included

All our rates include the following (Inclusive & Gold).

  • Unlimited Mileage.
  • Loss Damage Waiver (LDW) which is a combination insurance of both Collision Damage Waiver (CDW) and Theft Waiver. As long as you adhere to the rental policy of the supplier you will not be held responsible for the cost of replacement or repair to your hire vehicle.
  • Uninsured Motorist Protection (UMP) up to $1m Liability Cover. Offers an Uninsured/Underinsured/Hit-and-Run Motorist Protection (UMP) that provides the renter and family members traveling together in the rented vehicle with up to $1,000,000 of non-stacked coverage for bodily injury sustained while driving the rental car, and caused by another driver who has no insurance, minimal insurance, or is a hit-and-run driver.
  • Supplemental Liability Insurance (SLI) up to $1m Liability Cover. All drivers included on the rental agreement will not be held liable for third party claims for bodily injury or property damage resulting from an accident.
  • Basic Roadside Assistance.
  • All Taxes and Airport Fees.

At present our Budget Rent A Car rates include 1 additional spouse driver within the Inclusive rate in all USA budget locations.

At present our Alamo and Dollar Rent A Car rates include additional drivers within the inclusive package in California only.

Petrol policies differ per company but most are moving to a purchase full return empty scenario.

What does the gold rate offer me?

The gold rate offers all of the advantages of the inclusive rate plus

  • Multiple drivers over 25.
  • Your first tank of fuel.

Where not included within the Inclusive rate, suppliers will charge approximately $10 per day plus tax to add a driver to your hire, so prepaying those extra drivers makes sense.

The advantage of prepaying your petrol is purely financial, being able to budget for your first tank of gas takes the currency fluxation and petrol price factor out of the equation.

Its no surprise to me that our customers generally take the gold rate over the inclusive.

I hope this little guide helps, remember terms for our suppliers can change without much notice so please check our terms and conditions for the latest inclusions.



 car hire USA

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