Hits 20k Customer Reviews Milestone

Hi all,

Back in 2006 started asking customers to leave a review about the service our suppliers were providing. We were the first car rental company to do this and only recently have we begun to see competitors replicate our service.

Today I’m delighted to announce that we have hit the impressive milestone of over 20k verified car hire USA reviews, making U.S. Rent A Car the largest user generated car rental review service in the world.

Our 20,000th review came from Mr F Andrews, regarding Dollar Rent A Car from San Francisco Airport who he scored an overall 77 out of 100 based on such things as, vehicle quality, pick service and value for money. He collected a Chevrolet Impala his full review stated

We had an accident where a car drove into the back of us. The Dollar desk at LAX were really helpful and sorted us a replacement straight away. The initial desk at San Francisco was quick also but certain things weren”t explained. Overall it was good though.

At present we have over 8k reviews regarding Dollar/Thrifty Rent A Car, 5k reviews regarding Alamo/National Rent A Car and 7k reviews regarding Budget Rent A Car.

The location with the most views is Orlando International Airport (MCO) with an impressive 5170, the vehicle type with the highest number of reviews is the 7 Seater Minivan which from MCO with Budget Rent A Car has over 500 unique reviews.

Our review section has proved so popular that we created a central engine where customers can view and filter reviews for a more personalised experience. It can be found here Car Hire USA reviews

Here’s to 20k more reviews and a great insight in to the collection process at different airports across the U.S.



 car hire USA

Reviews, Car Types and Wait Times

Hi all,

Since 2006 have been asking our customers to provide post rental reviews regarding the suppliers they have just used. We ask our customers to rate car hire companies such as Alamo Rent A Car, Budget Rent A Car and Dollar Rent A Car on car quality, pick up service and value for money.

We displayed these findings on our results page to give customers an idea of the level of service they will receive from each supplier at that specific location. However after talking to customers we discovered that a fair few were unaware that we offered this.

So with the launch of the new website we took the opportunity to create our very own car hire review engine, users can now enter the pick up location they are collecting from plus the supplier they are interested in (or review all suppliers) and the vehicle they are looking to hire (or review all vehicles) and bring back specific reviews verified by

Some of the key features displayed in my opinion are

  1. Customer review - A great insight in to how our customers have found the service.
  2. Make & Model – As you probably know if you’re a regular reader of our blog, none of our suppliers will guarantee make or model of the vehicle you hire, you are booking a category rather than the specific vehicle. However this field allows you to see what past customers have collected which will help you in planning your own luggage and seating requirements.
  3. Wait Times – Provided via our iPhone and Android app’s gives you an idea of the average amount of time it takes to collect your vehicle from each supplier.

Feel free to have a search around, remember to give reviews a thumbs up if you’ve found them useful.



 car hire USA

The First 10 Car Hire USA Reviews Left On

Hi all,

Here at we are in the process of modifying how we display the user generated reviews we collect. was the first car hire company to contact their customers requesting information on how their supplier had performed.

Today I was sent a spreadsheet listing over 10k car hire usa reviews dating as far back as April 2006. I thought it might be nice to list the first 10 reviews we ever received from customers.

Our first ever review was from

Mr Nicholas Henshaw  collected in Orlando on the 17-Apr-06 with     Budget Rent A Car

Long wait to pick-up car at Orlando:-(  Free upgrade to convertible :-)   Great holiday, car fab :-)   Delivered car back, asked by Budget to pay $170 extra, they messed up their records, refused to pay, walked off. :-(   So far they haven’t taken the extra on the card I gave them, hope they realised their mistake:-}

After this review they came thick and fast.

Mr Samuel Barklie  collected from Orlando on the 19-Apr-06 with Budget Rent A Car

I have booked with you several times now and have always found your staff extremely helpful and courteous. I doubt if I would use anyone else in the future.   Thank you and Kind Regards  Sam Barklie

Mr Stanley Jackson collected from Orlando on the 20-Apr-06 from Dollar Rent A Car

  Absolutely no problem with USrentacar but Dollar staff just didn’t seem to give a damn. If you could cut their processing time you would be doing everyone a favour.

Mr john burt  collected from Tampa on the 20-Apr-06 with Budget Rent A Car

although the car I rented was new it had dents on the roof and numerious scratches on the wheel arches everything else was great

Mr P DAVIDGE collect from Sanford on the 20-Apr-06 with Budget Rent A Car

We hired though budget, and were told to collect though avis, but then had to go and find a budget, to add a second driver

Mrs S Drew collected from Orlando on the 21-Apr-06 with Alamo Rent A Car

We went toFloridawith family who hired a car with the flight. They paid double the amount & their car was not up to the standard that we got with Budget. They now have your web site & will use you in the future. Thanks

Dr Michael Gettings collected from Orlando on the 21-Apr-06 with Dollar Rent A Car

   We have used you numerous times and recommend you to friends. Your new www site layout is good BUT it is a pain to have to choose the venue specifically (Rodeway inn 192, holiday inn kissimmee etc etc) all we want is the chepaest supplier in the area.  We have to grind thro’ each venue choice one ata time in the area to compare prices.  Could there be a "any supplier in Kissimmee button?  We don’t care where – we go we are looking for the best deal! Thanks

Mr Marcus Topple collected from Sanford on the 22-Apr-06 with Budget Rent A Car

Bus driver had mega BO!

Rev Derek Gibson collected from Boston on the 27-Apr-06  with Alamo Rent A Car

Wonderful as usual

Mrs Fiona Shepherd collected from Orlando on the 28-Apr-06 with Budget Rent A Car.

From ordering car on-line to leaving vehicle at airport was absolutely brilliant.  Have already recommended US Rentacar to around 6 people so far who have now booked.  News travels fast.  Thanks again, will definately be using next year.

Great too look back at some of the very interesting reviews our customers send us, I particular like Mr Topples reviews :-)



 car hire USA

Budget Rent A Car Reviews

Hi all,

Following on from yesterdays Alamo Rent A Car reviews as promised today I will be covering reviews from our customers regarding Budget Rent A Car.

All the reviews we show on our websites are from actual customers who have collected from the locations, you can view more reviews by clicking on the “check customer reviews” button on our car hire results page.

Customers can leave reviews in 2 ways; 1 via our award nominated usrentacar voucher app and 2, via than email link we send all customers after their rental has been completed.

Budget Rent A Car

Mr A Calder, Sanford International Airport collected 7th July 2011.

Fast and efficient service by budget rep at sanford airport. This was our 4th time using them and received great service with no problems.

Miss K Joy, West Palm Beach Airport collected 15th July 2011.

Budget Staff at WPB are excellent!!

Mr R McFarland, Orlando International Airport collected 2nd July 2011.

Have been using Usrentacar for 5 years now along with Budget, and have recieved great service and prices. Never been disappointed and look forward to using again next year

Mr P Kenyon, Sanford International Airport collected 7th July 2011.

Great car. Had a problem with power steering and a replacement was delivered within 2 hrs.

Miss M Nicklen, Orlando International Airport collected 23rd July 2011.

The experience was great although after a long flight it was quite a long wait in line. Could have done with more staff at the counter.#

What are your experiences of renting with Budget?

I hope I have picked a good selection of reviews from differing locations. Tomorrow I will post some reviews of Dollar Rent A Car.



 car hire USA

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