Yes Your Car Hire Does Included Breakdown Cover

Morning all,

I just thought I’d take the opportunity to clarify the differences between Basic RoadSide Assistance (breakdown cover), which is included within your car hire rate; and Advanced RoadSide Assistance which is not.

All usrentacar.co.uk rates include basic RoadSide assistance regardless of supplier, vehicle or rate you pick. Both our Inclusive rate and our Gold rate include basic roadside assistance/breakdown cover.

What is basic RoadSide Assistance

Basic Roadside assistance is provided in the event that a vehicle has a mechanical failure (excluding damage to tires).

Customer’s are advised to contact the supplier directly (not via usrentacar.co.uk), the supplier will provide a replacement vehicle or suitable alternative to get you back on the road in the quickest time possible.

What is Advanced RoadSide Assistance?

Advanced RoadSide assistance or RoadSafe, is an optional extra provided by the supplier locally. It is paid for locally and you enter in to the agreement for this extra upon arrival.

Advanced RoadSide Assistance offers

  • Battery Service; if you’ve left the lights on or something similar and the battery has gone flat, the supplier will send someone over to get the car started.
  • Fuel Service; If you run out of petrol the supplier will delivery 2 gallons of petrol straight to you, day or night.
  • Flat Tire Service; the supplier will come out and fit the tyre for you.
  • Lock out Service; if you’ve locked your keys inside the vehicle the supplier will send out a specialist to gain entry.

The cost of this option extra varies per location and per supplier. The important thing to note is that this is an optional extra; you do not have to purchase this.

If you do purchase this locally and then get to your accommodation and realise that you don’t actually need this extra, most suppliers offer a 24 hrs. satisfaction guarantee which means you can simply call them and they will remove it from your rental and refund the difference.

To Clarify

usrentacar.co.uk rates include basic breakdown cover. Advanced breakdown cover (advanced roadside assistance, roadsafe) is an optional extra offered locally.

Hope you find this helpful .

regards,

James

 car hire USA

Roadside Assistance with usrentacar.co.uk

Hi all,

Recently we’ve had some customers asking questions regarding Roadside assistance and if its included within our rentals.

Our rentals all include basic Roadside assistance.

What is Basic Roadside Assistance

Basic Roadside assistance covers the renter against vehicle breakdown’s due to mechanical problems. In essence this means you are covered for breakdown’s that are not the result of driver fault.

The supplier will try to fix the vehicle on the spot, if this is not possible a new vehicle will be supplied.

What is Roadside Assistance Plus/RoadSafe?

Roadside Assistance Plus/RoadSafe is an additional local optional extra which maybe offered to you upon collection. It is charged on a per day basis but must be purchased for the whole of your duration. Approx cost $4.99 plus tax.

It covers -

Key Replacement Lost keys? No worries, we will send replacement keys or a locksmith.
Glass Replacement If the glass is damaged through no fault of your own, we will replace the glass.
Flat Tyre If the vehicle’s spare tire is inflated and serviceable, it will be installed to replace a flat tire. If no inflated spare is available, the vehicle will be towed in accordance with the towing provision.
Tire Replacement If the vehicle’s tire is damaged, the tire will be repaired or replaced at no additional charge.
Towing Towing charges will be covered at no additional cost should the vehicle be inoperable.
Jump Start A battery boost will be provided in an attempt to start the vehicle.
Lockout Service If the keys are locked inside the vehicle, service will be sent to gain entrance.

So basically the Advanced Roadside assistance covers you for failures due to driver negligence. As above this is an optional extra and does not have to be purchased to collect any vehicle.

Hope this is helpful.

regards,

James

 car hire USA


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