Launch of Florida Car Hire USA mini sites

Hi all,

This weekend we finally launched the final site in our series of specialist mini-sites for car hire in America.

We have now added to our portfolio

www.usacarhiredirect.com

www.usa-car-hire.net

www.floridacarhires.com

www.florida-carhire.net

www.carrentalusa.net

www.car-hire-usa.net

www.carhireus.co.uk

www.carhireorlando.net

www.car-hire-florida.net

We are hoping these mini sites will allow more customers to benefit from our low cost car hire.

Is there anything we are missing. I’d love to hear any ideas.

Regards,

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Gavin

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3 ways for USA Car Hire Suppliers to improve in 2009

Hi all,

Everybody knows that 2009 is set to be one of the toughest years financially since Margaret Thatcher was in charge (for our under 25 drivers, she was prime minister ;-) ,? a simple search on Google points towards the lack of money in the U.S. car industry, which in turn has had various knock on effects to the rental market including increased operational costs and an extension to car leasing options meaning that last year the maximum age of a vehicle was approximately 6 months old they are not more likely to average 12 months.

I believe now is the perfect time for the car rental suppliers to go back to basics with the UK car renter. I truly believe that even though the price increases this year are obviously necessary, I still believe the customer should be able to expect a better level of service for their pound

Below I have written 3 things I believe car rental suppliers can do to improve the service they offer to our customers. I would love to hear your experiences and also if you agree with me or if I’ve left anything off.

Hard Sell

Our customers have every insurance they require to hire in the U.S., they have been on a flight/travelling (barring delays) for up to 8 hours, they are tired, they are hungry and mostly they just want to get to their hotel or villa and begin to enjoy the holiday they have been looking forward to.

I appreciate that the suppliers workforce has the right to earn additional commissions and the majority of staff are not pushy however to increase customers experience the minority need to be trained and monitored in offering the additional services without coming across as hard sell merchants.

Perhaps if we (the brokers) were offered the opportunity through our customers to rate the operative who serviced them we could begin to alter some of the customer service culture inbred in to our suppliers. What do you think? Should we set this up?

Dirty Cars

I was surprised to note how many complaints we had last year regarding the cleanliness of our suppliers vehicles. From my point of view I could see no reason why any customer should ever pick up a vehicle dirty. The suppliers are well aware of when the vehicle is booked for and when the customer will be arriving.

Most of the responses from the supplier have agreed that the provision of dirty cars is not acceptable and blame busy periods for this. Interestingly we also got a few responses in house that suggested late returns were to blame… I doubt this though.

The obvious response from us is, put on more staff in busy periods. As users of the product have you come across this? What do you think could be done to improve this?

Long Queue’s

Again, you’ve been on a 8 hour flight, you’ve queued to get through customs, you’ve queued to get your luggage and now you have to queue to get your car hire….. OK you expect to queue a little but some lengths we’ve had reported are truly unacceptable.

The same rule applies here, they know your coming, they know the person in front of you and behind you are both coming… so staff accordingly.

The other obvious thing to me is…. we are in 2009, surely all the paper work could be done before you even leave your house? If the suppliers were a bit more tech savvy, you the customer could fill in, read the terms and have a car parking space (so you know which vehicle is yours) assigned to you within minutes. The car hire industry is by far the runt of the travel litter when it comes to technology.

How else could the supplier improve on queue time?

Summary

I’m a firm believer that 2009 is about customer satisfaction. Please feel free to comment on what I have written here, the collective usrentacar customers will hire more vehicles then I possibly ever could, so your experiences are vital.

Regards,

Gavin Boswell,

U.S. Rent A Car.co.uk

Welcome to the new look usrentacar.co.uk

Welcome to the new look www.usrentacar.co.uk website. We have launched some new features which we hope will help improve your visit, including this blog.
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About the blog
This is our second attempt at introducing blogs to U.S. Rent A Car, the first time I believe?I was?slightly to ambitious with what?I wanted and expected. I had a dream of U.S. Rent A Car customers blogging away on our site, offering hints and tips to each other and developing a community feel. I realise now that this dream, is just that….a dream. I’m not sure its totally possible for a niche website like ours to build up that sort of following. So I basically put this on the back burner.

However when XL went bust and we needed to communicate changes that were forced upon us I realised that?the blog would have been an ideal way of communicating these alterations. So instead of building a community, the www.usrentacar.co.uk/blog will be used as a tool to communicate with you (the customer) about what is happening at us rentacar. I will try my best to also post items I find interesting and possibly beneficial.

New stuff

Apart from this blog, we are also introducing some new features that we hope will increase your enjoyment of the site.

U.S. Rent A Car New Site

U.S. Rent A Car New Site

Ask Arnie

Arnie is the latest member of the usrentacar team. Arnie the Eagle (ask arnie) is here to help you with any questions you may have concerning your us car rental. Simply begin to type in your question, Arnie with the use of predictive?question software?will try to guess your question and with one click will provide you with the answer. Hopefully saving you the cost of a phone call.

Most popular locations

This offers a glimpse in to real time bookings. It shows the most popular locations that our customers are searching for at any one time.

Search reviews

Since we launched the customer review service we have received over 10,000 personal reviews of our suppliers and the service they produce at each location. We have now made the review section more relative to the individual location, you, the customer is searching for. Not only do we now show the percentage score for the overall supplier service, but we also offer the score per location. We are still the only car rental company to offer this.

Advanced filtering

Offering up to 6 suppliers per location does mean that the amount of content can become cluttered, we have added an advance filtering service that should make your car hire search much easier.

Compare

To increase our search engine further we have introduced a “compare” facility that will allow customers to tick vehicles they are interested in and then display them all on one screen.

Look and feel

Of course the most striking thing is almost the total change of look and feel for the site. We were going for modern, fresh and above all fast. Failures of the last website were definitely the speed of loading, we hope we’ve put this right now.? Do you like the new look?

If we’ve missed something please let me know.

Regards,

Gavin Boswell,
U.S. Rent A Car.co.uk

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