Who’s The Best USA Car Hire Supplier?

Hi all,

For the past 3 years we have been keeping a keen eye on the annual JD Power Rental Car satisfaction study.

Now in its 16th year, the study measures overall domestic customer satisfaction with USA car rentals at airports by examining six factors (listed in order of importance): costs and fees; pick-up process; return process; rental car; shuttle bus/van; and reservation process.

Overall satisfaction in 2011 averages 758 on a 1,000-point scale, up from 750 in 2010, driven by increases in satisfaction across all six factors compared to 2010.

“Rental car companies continue to build upon the improvements made in 2010 and are bouncing back from the lower satisfaction levels reported in 2008 and 2009,”

Stated Stuart Greif, vice president of the travel practice at J.D. Power and Associates.

“As positive as this increase in satisfaction is, there remains ample opportunity for rental car companies to further delight their customers in the future, particularly in leveraging technology.”

But who was top I hear you cry?

For the last few years Enterprise Rent A Car have run away as top of the car hire tree…. so did they finish top this time?…..The answer – NO

Well what about Budget Rent A Car?…again NO.

Dollar Rent A Car? – NO

Alamo? – NO

Thrifty Car Rental? – again NO…

The overall winner was little known independent car hire company ACE Rent A Car, a domestic specialist who although have been getting good reviews in the past have never quite managed to hit the criteria for entry as beaten all the muti billion pound companies…. so a massive congratulations to them. It appears they truly do live by their company moto of “Take care of the customer and everything will take care of itself.”

Top 10 Car Rental Companies

  1. ACE Rent A Car
  2. Enterprise Car Rental
  3. National Car Rental
  4. Hertz
  5. Alamo Rent A Car
  6. Budget Rent A Car
  7. Dollar Rent A Car
  8. Avis Rent A Car
  9. Advantage Rent A Car
  10. Thrifty Car Rental

Great to see the little guy coming out on top and showing that the advantage of being small is being able to look after the customer correctly.

regards,

James

 car hire USA


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