U.S. Rent A Car Hits 570 Independent Reviews

Morning all,

Been awhile since I’ve had anything to post about, but today I thought I’d update you on our partnership with TrustPilot, we started using the independent review gatherer in May 2012 as a way of discovering how our service was viewed by our customers.

We’ve been collecting reviews about our suppliers service for almost a decade and the knowledge we’ve gained from this has been invaluable not only for us but also for our suppliers. So by hiring TrustPilot we hoped to gain the same kind of insight and to a point we have.

TrustPilot email our customers after purchase and ask them to rate the booking experience, these scores are then used to provide an overall average out of 10. At present usrentacar.co.uk has a score of 9.1 out 10.

usrentacar trustpilot reviews

We are pretty proud of this score and hope to continue to improve, its probably unrealistic to say we could reach 10 out of 10 but 9.5 is possible and this is our next big target.

We are always keen to here from customers to help improve our service level so please feel free to either review us on TrustPilot or leave a comment below.

regards,

James

 car hire USA

usrentacar.co.uk Hits 20k Customer Reviews Milestone

Hi all,

Back in 2006 usrentacar.co.uk started asking customers to leave a review about the service our suppliers were providing. We were the first car rental company to do this and only recently have we begun to see competitors replicate our service.

Today I’m delighted to announce that we have hit the impressive milestone of over 20k verified car hire USA reviews, making U.S. Rent A Car the largest user generated car rental review service in the world.

Our 20,000th review came from Mr F Andrews, regarding Dollar Rent A Car from San Francisco Airport who he scored an overall 77 out of 100 based on such things as, vehicle quality, pick service and value for money. He collected a Chevrolet Impala his full review stated

We had an accident where a car drove into the back of us. The Dollar desk at LAX were really helpful and sorted us a replacement straight away. The initial desk at San Francisco was quick also but certain things weren”t explained. Overall it was good though.

At present we have over 8k reviews regarding Dollar/Thrifty Rent A Car, 5k reviews regarding Alamo/National Rent A Car and 7k reviews regarding Budget Rent A Car.

The location with the most views is Orlando International Airport (MCO) with an impressive 5170, the vehicle type with the highest number of reviews is the 7 Seater Minivan which from MCO with Budget Rent A Car has over 500 unique reviews.

Our review section has proved so popular that we created a central engine where customers can view and filter reviews for a more personalised experience. It can be found here Car Hire USA reviews

Here’s to 20k more reviews and a great insight in to the collection process at different airports across the U.S.

regards,

James

 car hire USA

Latest USA Car Hire Reviews

Hi all,

Just been taking a look at some of the Car Hire USA reviews provided by our customers in June 2011 and I thoughts I’d share some of them with you.

Dollar Rent A Car

everything went very smoothly both with pickup and return to LAX which we were very grateful for especially pickup at LAX after a long 11 hour flight-we would use US Rent a Car again and we have also used them in the past – Mr D Creighton

Another enjoyable holiday Thanks To USRENTACAR. – Mr R Wilson

At orlando we had a Ford Fiesta originally but were offered an upgrade as Dollar Express members and were given a Ford Focus. This was noisy and making a rotational rubbing noise from the front left wheel. We thought it safer to take it into a depot as it was getting worse and took it in at Tampa airport. Phyllis there was most unhelpful but luckily her supervisor was the opposite and soon got us on our way with a replacement vehicle and we had no more problems. On dropping off the car at Orlando airport the lady there again apologised that we had had problems. – Mrs S Tribble

Budget Rent A Car

Excellent service – smooth transition from baggage to collection of vehicle and easy drop off on return. – Mr S Toner

We have used U.S.Rent A Car many times and always been very satisfied with all the service – Mr J Beaumont

We paid to hire a Convertible and got a Ford Mustang Convertible. Excellent. Choice of colour would be nice. – Mr P Lander

Alamo Rent A Car

I have always booked direct with Dollar or Alamo, but on this occasion I left the booking until late and the prices were very high also we need a young driver insurance for my 21 year old son to drive in Florida. I booked with usrentacar due to the price and I must admit I was a bit worried. Now all I can say is I will never be booking direct again. The booking process was so easy and the collection at Orlando was no different with Alamo, in fact we had a bigger car with no extra cost. Thank you all. – Mr J Nicholas

We hired a vehicle through US Rent-a-car with Alamo as this is the cheapest and easiest way of hiring a vehicle and pre-paying the young drivers surcharge. Only rated 2 for the price we paid due to the surcharge but this is not US Rent-a-cars or Alamo”s fault its just the law. Would deffinitly use again. – Miss J Ashton

FLORIDA ORLANDO DISNEY. We had a 15 seater mini van easy to drive can be difficult to park at some places like shopping malls. there is not a boot for luggage you have to use the seats like three seats so you would only get 12 people tops!!Please be aware these 12/15 seater mini vans are getting broken in to a lot around three a day, they know you have more bags of shopping because there are more passengers. It happened to us at the shopping mall they broke all the locks on the doors and took all the bags out. don”t leave anything in the car/van police man said its happen all over, more with the mini vans. Must say this you feel very safe driving a large van about compared to a small car. Have a good one. – Mr K Gass

We are now fully in to peak season and car rental availability is at an all time low, disappointingly the suppliers are running out of popular vehicles like the Ford Mustang Convertible, so please don’t delay in booking your rental.

Regards,

James

 car hire USA

Orlando Car Hire Reviews Who Is Best At MCO?

Hi all,

Recently we updated our car hire reviews section by making them even more relevant to our customers.

Today is Football transfer deadline day, so I thought it was apt to take a look at our own league table and see who is top of our supplier satisfaction table at one of our most popular locations Orlando International Airport.

  1. Dollar Rent A Car - 87%
  2. Budget Rent A Car86%
  3. Alamo Rent A Car 85%

So as you can see its a close run thing but Dollar Rent A Car are at present king of the hill.

Does this result tally with your own experience of our suppliers?

What can car rental companies do to improve for 2011?

regards,

James

 Florida car hire


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