Which Minivans Are Our Customers Collecting?

Hi all,

Continuing the series showing which vehicles our customers are collecting, I decided to take a look at the people carriers (minivans). From my research, it appears that this category doesn’t have the same depth of product as the convertibles and the sports utility vehicles do.

Mr S Taylor picked up a 7 Seater minivan from Orlando International Airport on the 31/07/10 from Budget Rent A Car.

Mr J Hampton picked up a 7 Seater minivan from Orlando International Airport on the 31/07/10 from Budget Rent A Car.

Mr J Sterling picked up a 7 Seater minivan from Sanford International Airport on the 31/07/10 from Alamo Rent A Car.

Mr S Brown picked up a 7 Seater minivan from Orlando International Airport on the 30/06/10 from Budget Rent A Car.

Dr N Reid picked up a 7 Seater minivan from Boston International Airport on the 28/07/10 from Budget Rent A Car.

They all got this.

Dodge Grand Caravan

Dodge Grand Caravan

 

Mr M Keeble picked up a 12 Seater minivan from Orlando International Airport on the 24/07/10 from Budget Rent A Car.

Mr S Mitra picked up a 12 Seater minivan from San Francisco International Airport on the 26/07/10 from Dollar Rent A Car.

Mr S Hearn picked up a 12 Seater minivan from Orlando International Airport on the 01/08/10 from Budget Rent A Car.

They all got this.

Ford E-350

Ford E-350

 

Mr M Carroll picked up a 8 Seater minivan from Miami International Airport on the 25/07/10 from Alamo Rent A Car.

Mr S McGoven picked up a 8 Seater minivan from Orlando International Airport on the 03/08/10 from Alamo Rent A Car.

Mr N Glendinning picked up a 8 Seater minivan from Sanford International Airport on the 15/07/10 from Budget Rent A Car.

They all got this.

Toyota Sienna

Toyota Sienna

 

Mrs E Hewitt picked up a 7 Seater minivan from Cape Canaveral on the 18/07/10 from Budget Rent A Car and got this.

Kia Sedona

Kia Sedona

 

Mr G Williams picked up a 7 Seater minivan from Tampa International Airport on the 31/07/10 from Alamo Rent A Car and got this.

Dodge Ram Van

Dodge Ram Van

 

Have we missed any makes and models that you have hired?

Is there a category you’d like me to look in to?

regards,

James,

usrentacar.co.uk

 car hire USA

Which Sport Utility Vehicles (SUV’s) Are Our Customers Collecting?

Hi all,

A couple of weeks ago I blogged about what vehicles were being collected by our customers, this blog proved to be very successful and led to a couple of requests. 

Today’s blog will fulfil one of those requests by showing what SUV’s (sport utility vehicles) our customers are collecting at the moment. Remember we are never able to guarantee make or model of our vehicles.

Mr C Mullarkey picked up a standard size sports utility vehicle with our supplier Budget Rent A Car from Miami Airport and got this

Jeep Grand Cherokee

Jeep Grand Cherokee

 

Mr W Viant collected a 7 seater sports utility vehicle with our supplier Budget Rent A Car from Manhatten East 43rd Street and got this.

Ford Explorer 2010

Ford Explorer 2010

Mr L Neighbour picked up a 7 seater sports utility vehicle with our supplier Alamo Rent A Car from Orlando International Airport and got this.

Ford Expedition 2010

Ford Expedition 2010

Mr J Flanagan picked up an intermediate sports utility vehicle with our supplier Dollar Rent A Car from Phoenix International Airport and got this.

Ford Escape

Ford Escape

Mrs C Higgins picked up a standard sports utility vehicle with our supplier Budget Rent A Car from Sanford International Airport and got this.

Ford Edge

Ford Edge

Mr M Speak picked up a soft top sports utility vehicle with our supplier Alamo Rent A Car from Miami South Beach and got this.

Jeep Wrangler

Jeep Wrangler

Mr D Hannah picked up an  8 Seater sports utility vehicle with our supplier Budget Rent A Car from Orlando International Airport and got this.

Chevrolet Tahoe

Chevrolet Tahoe

Mr M Ali picked up a 7 seater sports utility vehicle with our supplier Alamo Rent A Car from Sanford Airport and got this.

Jeep Commander

Jeep Commander

Mr B Amor picked up an Intermediate sports utility vehicle with our supplier Alamo Rent A Car from Orlando International Airport and got this.

Jeep Liberty

Jeep Liberty

Mr P Brewin picked up an Intermediate sports utility vehicle with our supplier Alamo Rent A Car from Sanford International Airport and got this.

Jeep Patriot

Jeep Patriot

I hope you find this blog helpful.

Is there a category of vehicles you’d like me to look in to?

Have you hired recently and got something similar?

Regards,

James,

usrentacar.co.uk

 car hire USA

Meet The U.S. Rent A Car Staff – Simon Palmer

Name: Simon Palmer

Position: Accounts Payable mickey_mouse

Years Served: 2

Biog (what do you do here): I am responsible for making sure our suppliers (Alamo, Budget and Dollar) are paid on time. For our customers security and piece of mind we pre-pay all our rentals, so I’m always busy making sure we stay on top of this.

Area of Expertise: As geeky as this sounds its probably Excel Spreadsheets!

Favourite USA Location: Miami, Florida. Love the night life.

Ideal Road Trip Companion (not your partner): Richard Hammond, he knows a lot about cars and due to his height wouldn’t take up a lot of room.

Favourite Car: Chrysler 300 (the luxury version)

If you were a Disney Character or Character that appears at Universal who would you be?: Probably the big guy himself….. Mickey Mouse…

U.S. Rent A Car Releases dedicated Irish Site

Hi all,

U.S. Rent A Car is delighted to announce that finally we have launched www.usrentacar.ie after some crazy negotiations we are now able to fully offer our services to Ireland, for collections in Florida (more states to follow).

We have negotiated some great rates with our suppliers Alamo and Budget. The Budget prices also include one additional driver free of charge.

So to Search Car Hire USA Click Here

regards,

James,

U.S. Rent A Car Ltd

Our May”hem” Special Offer Has Now Ended

With the pound falling to a 13 month low against the Dollar, our pre-paid car hire rates represent even better value for money.

These car hire deals are only available to book up until the 31/05/10. Our lead in price of £108.00 with Budget Rent A Car is the lowest in the UK and even includes an additonal driver free of charge.

All usrentacar prices include CDW, Theft Protection, SLI, UMP and Taxes for more details please visit www.usrentacar.co.uk/whatsincluded.aspx

Don’t delay book today to grab yourself a great Car Hire Deal

New Alamo and Dollar Upgrade Special Offer

Hi All,

U.S. Rent A Car is happy to announce a limited time guaranteed upgrade deal for new bookings with both Alamo Rent A Car and Dollar Rent A Car in Florida.

 Alamo Rent A Car Deal

 For all new Alamo Rent A Car, Compact and Intermediate vehicles picking up from 07th APRIL 2010 – 30TH JUNE 2010. U.S. Rent A Car customers will receive the following.

Book a Compact 2dr receive an Intermediate 2dr

Book a Compact 4dr receive an Intermediate 4dr

Book a Intermediate 2dr receive an Full Size 2dr

Book a Intermediate 4dr receive an Full Size 4dr

Dollar Rent A Car Deal

For all new Alamo Rent A Car, Compact and Intermediate vehicles picking up from 10th APRIL 2010 – 30TH JUNE 2010. U.S. Rent A Car customers will receive the following.

Book a Compact 2dr receive an Intermediate 2dr

Book a Compact 4dr receive an Intermediate 4dr

Book a Intermediate 2dr receive an Full Size 2dr

Book a Intermediate 4dr receive an Full Size 4dr

We hope some of you can take of advantage of this great offer.

Regards,

James,

www.usrentacar.co.uk

Spring Break Panama City Beach Florida

SPppPrriIINnnNGGg BRrEEeAKKK!

Panama City Beach has a population of about 40,000, Panama City Beach is a small city on northwest Florida’s panhandle. It is a popular tourist destination right on St. Andrews Bay and the Gulf of Mexico. The city’s official web site boasts that Panama City Beach is attractive for raising a family, which is true about eleven months a year. The web site also boasts that the city is an exciting tourist destination year-round, which is true, too. But the city is most well-known for one thing: Spring Break. 

College students from all over Canada and the U. S. Make their way to Panama City Beach each spring to party with other like-minded people. Hotels and motels line up to lure these partygoers to stay at their place but for those that want the ultimate experience renting a vaction property of villa rental is the only way to go!

During the day, there is plenty to do in Panama City beach with it and sandy beaches for swimming, soaking up rays. While the public beaches are the most popular, they get pretty crowded during Spring Break. However, don’t worry, there is always nearby St. Andrews State Park which has many more great beaches. There is a small fee to enter the park, but it might be worthwhile to avoid the crowds.

Nearby the main strip is a popular water park called Shipwreck Island. A ticket to get in is about $30 or so. For those that like to party the night away there are many bars, restaurants, and nightclubs available. The best-known nightclub is Club La Vela, purported to be the largest nightclub in America. The club is several stories high with many sections of multiple themed rooms where parties never slow down. Other well-known party spots include Spinnaker and Hammerhead Fred’s. Then there’s the Boardwalk Beach Resort, situated right on the beach. It hosts Spring Break concerts and themed contests all day every day and it might be the place for you to see and be seen.

There is also plenty of shopping, if that’s your thing. There are malls aplenty, as well as more souvenir shops than you can count. A popular local attraction is Alvin’s Magic Mountain Mall. It resembles a cave and everything from beachwear to cheap souvenirs can be found there. As it’s Florida, an alligator display is quite the attraction, as well.

Spring Break 2010 in Panama City Beach starts for some as early as mid February. The majority of students will enjoy their break throughout March with the two busiest weeks starting March 6th.

Locals get their small city back around April 10 of next year, when MTV Spring Break officially ends.

Search for your next holiday villa in Panama City at Bargainvillas.co.uk Search for car hire USA

Party on people!

Launch of Florida Car Hire USA mini sites

Hi all,

This weekend we finally launched the final site in our series of specialist mini-sites for car hire in America.

We have now added to our portfolio

www.usacarhiredirect.com

www.usa-car-hire.net

www.floridacarhires.com

www.florida-carhire.net

www.carrentalusa.net

www.car-hire-usa.net

www.carhireus.co.uk

www.carhireorlando.net

www.car-hire-florida.net

We are hoping these mini sites will allow more customers to benefit from our low cost car hire.

Is there anything we are missing. I’d love to hear any ideas.

Regards,

?

Gavin

?

?

3 ways for USA Car Hire Suppliers to improve in 2009

Hi all,

Everybody knows that 2009 is set to be one of the toughest years financially since Margaret Thatcher was in charge (for our under 25 drivers, she was prime minister ;-) ,? a simple search on Google points towards the lack of money in the U.S. car industry, which in turn has had various knock on effects to the rental market including increased operational costs and an extension to car leasing options meaning that last year the maximum age of a vehicle was approximately 6 months old they are not more likely to average 12 months.

I believe now is the perfect time for the car rental suppliers to go back to basics with the UK car renter. I truly believe that even though the price increases this year are obviously necessary, I still believe the customer should be able to expect a better level of service for their pound

Below I have written 3 things I believe car rental suppliers can do to improve the service they offer to our customers. I would love to hear your experiences and also if you agree with me or if I’ve left anything off.

Hard Sell

Our customers have every insurance they require to hire in the U.S., they have been on a flight/travelling (barring delays) for up to 8 hours, they are tired, they are hungry and mostly they just want to get to their hotel or villa and begin to enjoy the holiday they have been looking forward to.

I appreciate that the suppliers workforce has the right to earn additional commissions and the majority of staff are not pushy however to increase customers experience the minority need to be trained and monitored in offering the additional services without coming across as hard sell merchants.

Perhaps if we (the brokers) were offered the opportunity through our customers to rate the operative who serviced them we could begin to alter some of the customer service culture inbred in to our suppliers. What do you think? Should we set this up?

Dirty Cars

I was surprised to note how many complaints we had last year regarding the cleanliness of our suppliers vehicles. From my point of view I could see no reason why any customer should ever pick up a vehicle dirty. The suppliers are well aware of when the vehicle is booked for and when the customer will be arriving.

Most of the responses from the supplier have agreed that the provision of dirty cars is not acceptable and blame busy periods for this. Interestingly we also got a few responses in house that suggested late returns were to blame… I doubt this though.

The obvious response from us is, put on more staff in busy periods. As users of the product have you come across this? What do you think could be done to improve this?

Long Queue’s

Again, you’ve been on a 8 hour flight, you’ve queued to get through customs, you’ve queued to get your luggage and now you have to queue to get your car hire….. OK you expect to queue a little but some lengths we’ve had reported are truly unacceptable.

The same rule applies here, they know your coming, they know the person in front of you and behind you are both coming… so staff accordingly.

The other obvious thing to me is…. we are in 2009, surely all the paper work could be done before you even leave your house? If the suppliers were a bit more tech savvy, you the customer could fill in, read the terms and have a car parking space (so you know which vehicle is yours) assigned to you within minutes. The car hire industry is by far the runt of the travel litter when it comes to technology.

How else could the supplier improve on queue time?

Summary

I’m a firm believer that 2009 is about customer satisfaction. Please feel free to comment on what I have written here, the collective usrentacar customers will hire more vehicles then I possibly ever could, so your experiences are vital.

Regards,

Gavin Boswell,

U.S. Rent A Car.co.uk

Car Hire USA – Driving Tips

?

Thank you to Mr. Kevin Saunders from?Stoke for this driving tips guide. Kevin told me he wrote these over five years ago, so they may need slightly updating, What has changed since Kevin wrote these?

?

Adjustable Steering Wheels

Many cars in America and Canada have the facility to adjust the angle of their steering wheels. There is usually a release lever on the underside of the steering column which has to be pulled or pushed before the angle of the steering wheel can be adjusted. This lever is often close to the emergency flash control and could perhaps be confused with it.

??

Air Bags

Many cars have driver and front passenger air bags which will inflate violently if the car experiences a collision. Due to a number of very serious injuries caused by air bags there is now a call fromCar hire florida usa safety organisations for car manufacturers to install a switch enabling them to be disabled but I’m not sure how far this move has progressed. Air bags are said to be especially dangerous for children and short people, who are advised to sit in rear seats if an air bag is fitted.

?

Air Conditioning

?

Almost all rental cars in the USA and Canada have air conditioning, which you’re very likely to need in summer. As in buildings, you will need to close all the windows in order to make the air conditioning effective. The air conditioning control will often be marked “AC” or “A/C”. In many cases two levels of air conditioning are available, labelled “Normal” and “Max”. It is quite normal for the air conditioning unit to drip some water onto the road after being used.

?

Automatic Transmission (Automatic Gearbox)

All normal rental cars in America and Canada have automatic transmission, which is very easy to get used to provided you remember that when in gear, forward or reverse, the car will creep unless you keep your foot on the footbrake.

Most automatic transmission “gear levers” are floor mounted, while in a few cars they are on the steering column although this is very rare nowadays.

?

For those not familiar with automatic transmissions, the positions of the “gear lever” are:

?

P – Park – engages a pinion which acts as a brake. Never push or tow a car with the automatic transmission control in Park.

?

R – Reverse – the car will creep backwards unless you have your foot on the footbrake.

?

N - Neutral – use this position if the car has to be pushed or towed.

?

O – Overdrive – for driving on fast roads. This position is not present in most cars.

?

D – Drive – the normal position for driving; the car will creep forwards unless you have your foot on the footbrake.

?

2 – Hold in second gear – occasionally useful should you ever need to use the engine as a brake when descending a steep hill. This position is not present in some cars.

?

1 – Hold in first gear – same as 2 but for even steeper hills and/or slower descents. Sometimes marked as “F” for First.

?

A button at the side of the level must be pressed by the thumb in order to move it.

In order to avoid damage, the automatic transmission mechanism will often not allow you to shift from “D” to “2″ or “1″ when you are travelling above a certain speed.

?

Other possible safety interlocks, which may or may not be present, include not being able to shift out of “P” unless the ignition key is inserted and turned to “On”, not being able to shift out of “P” unless the footbrake is being pressed, and not being able to remove the ignition key unless the lever is in the “P” position.

?

In a car with automatic transmission there is no clutch pedal. The right foot should still be used for both the accelerator and brake pedals.

?

Central Locking And Remote Locking

Central locking is common on cars in the USA and Canada, although this is usually operated by pressing a button on the inside of the driver’s door rather than by turning the key in the door lock. Remote locking is now fairly common on larger cars. Look for the remote “clickers” in the glove box or in a brand new car in the boot, perhaps in the spare tyre compartment.

?

Cruise Control

Cruise control is commonly found on larger cars. When the cruise control is switched on the car will automatically maintain any desired steady speed, although car hire Florida USAthis will usually decrease or increase to some extent as you ascend or descend hills. The slightest touch on the footbrake will cancel the cruise control; there is also a button on the cruise control itself to do this. If you accelerate, for example to overtake another vehicle, then the car will automatically return to the cruise control speed afterwards. On the wide open straight roads of America and Canada, with very low traffic levels, cruise control is a viable and useful facility. If you don’t feel confident using the cruise control then you can just ignore it.

?

Daytime Running Lights

I have seen an unofficial mention that all new cars sold in Canada since 1989 have daytime running lights – in other words their headlights are switched on whenever the engine is running, as is the case in some Scandinavian countries.

Very occasionally one comes across road signs suggesting that headlights be switched on even in daylight over a certain stretch of highway. I presume that in most cases these signs are in areas where fog or dust is a common problem.

?

Drink Holders

Many cars have devices for holding soft drink cans or cups. Large plastic cups of soft drinks often have a narrow section at the bottom designed to fit these holders. Drink holders are often found inside the armrest between the front seats. You may need to experiment to discover how they unfold. In new cars the drink holder may still be packed inside the glove box, the armrest or maybe the boot (possibly next to spare wheel). You may also discover some other useful accessories such as a spare key or remote door lock “clickers”.

The law says that you must never, ever, have an open alcohol container inside the car. All alcohol containers are best kept in the boot.

?

Driver’s Position and Pedal Positions

Since the rule of the road throughout the USA and Canada is to drive on the right (except in the US Virgin Islands), the driver sits on the lefthand side of the vehicle. However, the accelerator is still on the right and the foot brake in the middle. Since all normal rental cars in the USA and Canada have automatic transmission there is no clutch pedal and the different position of the driver doesn’t take long to get used to. The right foot should be used for both the accelerator and brake pedals.

Becoming familiar with a left hand drive manual gearbox car might take some time though – there might be a tendency to attempt to change gear with the windscreen winder on the door (not that there would be one – most rental cars have electric windows).

?

Electric Mirrors

Electric external mirrors are common. Controls vary, but sometimes you need to rotate the control clockwise or anti-clockwise to select which mirror to move, then use the control as a joystick to actually move the desired mirror.

?

Electric Windows

Electric windows are common on rental cars. Finding the controls and figuring out how they work can sometimes be a bit tricky, especially as you often need to lower the driver’s window in order to show your rental agreement when exiting from the rental car depot immediately after picking up the car.

?

Handbrakes

Most cars have a pull up handbrake lever (called a “parking brake” in the USA and Canada) located between the front seats, as is found in the majority of UK, European and Japanese cars. However, in a few rental cars you may find the parking brake operated by pushing a foot pedal located under the dashboard, high up on the extreme left hand side, and released by pulling a handle also located under the dashboard. These parking brakes are only meant to be used when the car is parked on a steep slope – normally the pinion engaged when the “Park” position of the automatic transmission “gear lever” is selected is sufficient to act as a brake. By the way, using the automatic transmission Park pinion instead of the handbrake is the reason why you often see American and Canadian cars “lurch” a little after stopping, when the driver takes his or her foot off the footbrake.

?

Hatchbacks

Hatchbacks are relatively rare in the USA and Canada, especially amongst rental cars. Nearly all US and Canadian rental cars are saloons (sedans) with a separate boot compartment.

?

Keys

Most rental cars are supplied with only one key. Check in the glove box, armrest and boot to see if there is a spare. If not, you can usually get a duplicate key cut at any Wal-Mart or K-Mart for less than a Dollar, except perhaps for very new cars for which they don’t have a blank, in which case you will need to visit a locksmith and pay slightly more. Keeping a duplicate car key on your person can avoid a major incident should you accidentally lock the key inside the car.

Modern cars with immobilisers have sophisticated keys whose electronic functions cannot be easily duplicated. However, a simple duplicate key mechanical key might enable you to gain access to a locked car with the original key still in the ignition.

?

Petrol

All normal rental cars in the USA and Canada take the least expensive grade of unleaded petrol which is universally available.

?

Petrol Filler Cap and Boot Release

On a few cars the petrol (gas) filler cap is hidden behind the rear number plate, which hinges down to reveal it.

The controls for releasing the petrol filler cap and the boot from inside the car can be in the form of mechanical levers situated beside the driver’s seat, or alternatively in the form of electrical push buttons located inside the glove box.

?

Power Assisted Steering

Power assisted steering is common on all but the smallest cars. If the car should stall, then the power to the power assisted steering will be lost. This can be very unnerving as the wheels become much harder to turn and you may easily be fooled into thinking that something catastrophic has happened to the steering mechanism.

?

?

Radio/Cassette Player/CD Player

Almost all rental cars have a radio, and most medium and large rental cars have a radio/cassette player. Audio cassettes are completely compatible throughout the world.

In the summer of 1998 we had a rental car with a radio/CD player for the first time, but this had no cassette player. Original audio CD’s are compatible throughout the world. Most modern car CD players will play CD-R disks, and possibly CD-RW’s, but probably not CD’s with music in MP3 format.

?

Rear Window Wipers, Washers and Heaters

Since most rental cars are saloons with a separate boot, their rear windows are normally too shallow to have wipers or washers. However, the rear window is normally heated. If you are used to driving a European or Japanese hatchback with a rear window wiper and washer, the lack of these features will probably strike you as an extremely serious safety deficiency.

?

Safety and Warning Interlocks

Due to the very considerable car safety lobby in North America and the equally considerable risk of car manufacturers incurring heavy damages through class actions from people injured while driving their products, many American and Canadian cars have various safety and warning interlock systems, for example:

?

  • You may not be able to start the engine unless the automatic transmission is in “Park”. If nothing happens when you turn the ignition key, or the key won’t turn in the lock, then this is the first thing to check for.

?

  • You may need to press or pull a button on the steering column next to the ignition switch before you can turn the ignition key. However, don’t confuse this button with the alarm flasher button or the steering wheel tilt adjustment release lever.

?

  • The starter may not operate until you press the footbrake.

?

  • The starter may not operate until the driver’s seatbelt is fastened.

?

  • The starter may not operate if any door is not fully closed.

?

  • You may not be able to shift the automatic transmission out of “Park” until you press the footbrake pedal and/or the engine is running.

?

  • You may not be able to shift from Drive into 2 or 1 (hold in second or first gear, to use the engine as a brake when descending a steep hill) when travelling above a certain speed.

?

  • You may not be able to open a door or the boot if the engine is running.

Seat Belts

By law the driver and all passengers, in both the front seats and all back seats, must wear seat belts at all times everywhere in the USA and Canada.

On some cars the shoulder straps of the front seat belts automatically move out of the way when you open the doors and then move back to their normal position when the doors are closed. Do not attempt to move the mechanism of these seatbelts yourself as you may damage it.

?

Sun Shade

This is one accessory which won’t come with the car but which you might consider purchasing. Sun shades are “concertina” folding cardboard devices which you put up inside the windscreen when the car is parked, so as to keep the internal temperature of the car down in summer. The other major advantage of such a shade is to keep the temperature of the steering wheel down to a level where you can bear to touch it after the car has been parked in the sun during the summer. These shades are widely available at a very low cost at shops such as Wal-Mart and K-Mart.

?

Sunroofs

Sunroofs are surprisingly rare on rental cars in the USA and Canada, probably due to the very genuine need for an opaque roof in order to shade a car’s occupants from the intense rays of the sun during the summer.

?

Warning Sounds

A buzzer or chime may sound if the car’s computer thinks that you need to take some action, for example:

  • If you forget to switch off the lights before taking the ignition key out.
  • If you forget to remove the ignition key before opening the driver’s door.
  • If you forget to fasten the seat belts.
  • If you hear a buzzer or chime, always be sure to investigate the reason for it.


Bad Behavior has blocked 437 access attempts in the last 7 days.