The Car Rental Show In Tweets

Hi all,

The annual Car Rental Show hosted in Las Vegas has just finished, for those of you unfamiliar with The Car Rental Show (CRS), it offers the opportunity for the industry to come together and learn from each other and help provide a closer working relationship between the usually segregated industry.

Unfortunately like you, I was unable to attend this year event, however I was able to follow parts of it via twitter, so I thought I’d show below some of the more interesting tweets I noticed.

Ful Cygler says Florida is best market for newest vehicles#carrentalshow

NB: Our own statistic’s support this as well, with California a close second.

At the marketing table: everyone here agrees that Google is the most important search engine to b aware of #carrentalshow

NB: Not exactly ground breaking news, perhaps show’s how behind car rental is.

more dealers are going to enter the market, Kushner says#carrentalshow

NB: Great for the consumer, at present approximately 4 car rental suppliers own the market, more competitors = better rates.

Chris Brown: It’s not about the rental car, its about the car rental process #carrentalshow

NB: Customer services is your best USP?

Mark Frissora, Hertz CEO: “customers are smarter than they ever have been” #carrentalshow

NB: Suggesting that customers were stupid before ;-)

Frissora says int’l travel is expected to double to $2T in 2020#carrentalshow

NB: $2 trillion!!! Wowsers…

He says that off-airport rental is a fast-growing source for leisure and business rentals #carrentalshow

NB: I believe this aimed at U.S. travellers not European

Technology is ‘Putting the power of companies in the hands of consumers’ – Mark Frissora Hertz #carrentalshow

NB: Positive or a negative?

Freeman: “we’ve only skimmed the surface of what this industry can do.” #carrentalshow

NB: Very true.

Barton: “be a fire prevention officer not a fire fighter” #carrentalshow

NB: Interesting buzz phrase.

Schalberg: keep the rental car counter free of clutter, separate back office papers from front counter papers #carrentalshow

 

46% of Facebook users say their travel destination was affected by what their Facebook community says #carrentalshow

NB: Does this ring true to you?

Some interesting things coming out of The Car Rental Show, although for me I’m still amazed at how slow the car rental industry moves to adopt new technology.

What do you think?

Regards,

James

 car hire USA

This Week In Car Hire – Choice, Tickets, Deals, Satisfaction and Fleet

Here are the top five most viewed posts on usrentacar.co.uk® for the weekThis Week we witnessed an unprecedented triple dead heat commencing the 17th January.

Here are the top five viewed blogs on usrentacar.co.uk® in the last 30 days.

50 Car Hire USA Blogs

Hi All,

Well after a slight hiatus during a very busy summer period I have finally posted 50 blogs on U.S. Rent A Car.co.uk (52 to be precise).

So I thought this week might be interesting to some of you if I disclosed our top 10 blogs this year.

Drive Your Dream Car! A-Team van to K.I.T!

Cutest Safety Video Ever….

This week in Car Hire

Video: Extra’s on your flight to the U.S. ?

Top 5 Car Hire Questions you ask us

My week in Car Hire, Alamo, Avis, Budget, Babies, Upgrades and Reviews

ABTA Q & A’s regarding Swine Flu in Mexico

Alamo Car Hire Choice Product

Car Hire USA – Don’t pay for extra’s

What to expect from Hurricane Season 2009

A slight blow to my fragile ego, is that the most popular blog, our April Fools joke, was not written by me! 

Oooh the pain.

Regards,

Gavin

How Blogs can change car hire

Hi all,

Stumbled across a very interesting article about travel blogging and how some companies are now more fearful of blogs than mainstream media.

The one that really caught my eye was the story of Debbie Dubrow who posted a blog after Advantage rent a car, who have recently gone in to administration and subsequently been purchased by Enterprise Rent A Car, who own Alamo,?offered her an “aged, unclean, and in many cases broken” car seats for her child. The resulting blog post had a major effect which I’m sure not even the blogger could have expected.

“It eventually led ABC News to pick up and investigate the story,” she told?CNN.

“Its impact reached far beyond a single news broadcast, though.” Indeed, the company pledged to clean up its act, and California agreed to revisit its child safety-seat laws.

An amazing result and shows what can be achieved by a motivated travel blogger.

Do you feel strongly about anything our suppliers are doing at present either rightly or wrongly?

If you one of our customers, please feel free to send us a link to your blog and we will add it to our blog roll.

Happy motoring,

Gavin

Welcome to the new look usrentacar.co.uk

Welcome to the new look www.usrentacar.co.uk website. We have launched some new features which we hope will help improve your visit, including this blog.
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About the blog
This is our second attempt at introducing blogs to U.S. Rent A Car, the first time I believe?I was?slightly to ambitious with what?I wanted and expected. I had a dream of U.S. Rent A Car customers blogging away on our site, offering hints and tips to each other and developing a community feel. I realise now that this dream, is just that….a dream. I’m not sure its totally possible for a niche website like ours to build up that sort of following. So I basically put this on the back burner.

However when XL went bust and we needed to communicate changes that were forced upon us I realised that?the blog would have been an ideal way of communicating these alterations. So instead of building a community, the www.usrentacar.co.uk/blog will be used as a tool to communicate with you (the customer) about what is happening at us rentacar. I will try my best to also post items I find interesting and possibly beneficial.

New stuff

Apart from this blog, we are also introducing some new features that we hope will increase your enjoyment of the site.

U.S. Rent A Car New Site

U.S. Rent A Car New Site

Ask Arnie

Arnie is the latest member of the usrentacar team. Arnie the Eagle (ask arnie) is here to help you with any questions you may have concerning your us car rental. Simply begin to type in your question, Arnie with the use of predictive?question software?will try to guess your question and with one click will provide you with the answer. Hopefully saving you the cost of a phone call.

Most popular locations

This offers a glimpse in to real time bookings. It shows the most popular locations that our customers are searching for at any one time.

Search reviews

Since we launched the customer review service we have received over 10,000 personal reviews of our suppliers and the service they produce at each location. We have now made the review section more relative to the individual location, you, the customer is searching for. Not only do we now show the percentage score for the overall supplier service, but we also offer the score per location. We are still the only car rental company to offer this.

Advanced filtering

Offering up to 6 suppliers per location does mean that the amount of content can become cluttered, we have added an advance filtering service that should make your car hire search much easier.

Compare

To increase our search engine further we have introduced a “compare” facility that will allow customers to tick vehicles they are interested in and then display them all on one screen.

Look and feel

Of course the most striking thing is almost the total change of look and feel for the site. We were going for modern, fresh and above all fast. Failures of the last website were definitely the speed of loading, we hope we’ve put this right now.? Do you like the new look?

If we’ve missed something please let me know.

Regards,

Gavin Boswell,
U.S. Rent A Car.co.uk

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