Florida Car Hire – Which Vehicles Are Being Collected From Sanford?

Hi all,

Back in September I posted on the usrentacar blog about the vehicle type’s being collected by our customers from Orlando International Airport. This post proved to be very popular and at present is the most viewed post of 2011.

The information collected is supplied by our actual customers either via the usrentacar app or by the post rental review email we send every customer.

Below is a list of Florida Car Hire vehicle types being collected from Sanford International Airport.

Vehicle Category Alamo Budget Dollar
Economy Ford fiesta,

Chevy Avero

Hyundai accent,

Nissan versa

Chevy Aveo,

Nissan Versa

Compact Kia Forte, Nissan Sentra ,

Ford Focus

Ford focus
Intermediate Dodge Caliber, Nissan Altima,

Hyundai Sonata

Dodge Caliber,

Ford Fusion

Standard n/a n/a chrysler malibu
Full Size Chevrolet Impala,

Dodge Charger

Ford Crown Victoria, Chevrolet Malibu Chevy Impala,

Ford Taurus

Premium Buick Regal lincoln towncar Ford Crown Victoria
Luxury Cadillac CTS Hyundi Genesis lincoln towncar
Convertible Ford Mustang,

Crysler Seabring

Ford Mustang,

Mitzubishi Eclipse spyder

Ford Mustang
7str Minivan Dodge Grand Caravan,

TOWN AND COUNTRY Chrysler

Chrysler voyager town and country people carrier, Dodge Dodge Grand Caravan Dodge grand caravan
8str Minivan Toyota Sienna, n/a n/a
12str Minivan n/a Ford E350 Ford E350
15str Minivan Ford Econoline n/a n/a
Intermediate SUV Jeep Patriot Dodge journey Ford escape
Standard SUV Jeep Grand Cherokee,

Chevrolet Traverse

Chevrolet Equinox, Jeep Grand Cherokee Ford Explorer
Full Size SUV Chevroleot Suburban ,

Dodge Durango

ford explorer, Dodge Durango, GMC Acadia Chevrolet Tahoe

n/a – not applicable, supplier doesn’t offer this category.

Please note that the information above is provided by usrentacar.co.uk customers and does not guarentee the make or model described. The information also doesn’t take in to account any upgrades either purchased locally or given free of charge by the supplier.

As you can see the vehicle types generally do not waiver that much from Orlando International Airport, although it was interesting to note that I could find no alternative Convertible being given by Dollar Rent A Car, all our customers received Ford Mustang in Florida.

What vehicles have you collected from Sanford?

regards,

James

 Florida car hire

Current Car Hire Wait Times At Orlando International Airport

Hi all,

Back in July I posted about the current car hire wait times at Orlando International Airport,  today I thought it might be an ideal time to revisit this post and see if any of the supplier have managed to decrease their queue times.

Wait Time is a feature of the usrentacar voucher app, which can be downloaded for free from either the apple store or the Android Market, the app allows usrentacar customers to view the wait time for their specific supplier for that day or display the overall average time for that location. All the times displayed are specific to the customers pick up location and supplier.

Customer’s are encouraged to leave their own wait time which helps us build up the appropriate data.

In July when I posted about the average wait times at Orlando International Airport, Alamo Rent A Car and Budget Rent A Car were top of the tree with an average wait time of 23 mins, 3 months on lets take a look at the results.

Average Supplier Wait Time at MCO

Dollar Rent A Car – Average Wait Time – 12 Minutes

Alamo Rent  A Car – Average Wait Time – 16 Minutes

Budget Rent A Car - Average Wait Time – 17 Minutes

So each of our suppliers Wait Time’s have improved since July, however hats off to Dollar Rent A Car who have decreased their average wait time at Orlando International Airport from 30 minutes to just 12 minutes! Great work guys.

What are you experiences of collecting from Orlando International Airport?

regards,

James

 Florida car hire

What Does An Alamo Rental Agreement Look Like?

Hi all,

Here at usrentacar.co.uk we talk a lot about rental agreements, the rental agreement is your legally binding contract with the car hire USA supplier which you are asked to sign locally.

I thought it might be an idea to show you what your rental agreement will look like.

Alamo Rental Agreement

1. Rental Agreement No.

Designated by the Rental Agreement number, the rental agreement must be completed at the rental pick up location and should be carried with you in case you are required to prove you are legally in posession of the vehicle.

2. Car Serial Number

Designates the vehicle rented on the rental contract.

3. Rental Date, Time, Alamo Office

Shows the date, time, and Alamo rental station to return the vehicle in which the vehicle was rented.

4. Return Date, Time, City

Shows the requested date, time, and Alamo rental station to return the vehicle without incurring any additional charges.

5. Allowable Drivers

Lists the drivers who are authorized to drive the vehicle. Extra drivers may be added at the time of rental. Additional charges may apply for additional drivers or underage drivers.

6. Additional Options/Other Information

Lists the additional options that may have been selected, such as, an upgrade of car, personal protection options, fuel options, etc.

7. Charges

Lists the itemization of charges associated with the rental. Charges include the base rate of the vehicle, airport fees, state taxes, surcharges, other governmentally imposed fees, and additional options. A total line shows the balance due. This may be paid by credit card (American Express, Diners Club, VISA, MasterCard, EuroCard, traveler’s chaques or cash, United States/Canadian dollars. If you use a credit card, the balance due will be charged at the time the vehicle is picked up. Your signature on the Rental Agreement is also allows Alamo Rent A Car to charge your card with any possible extras at the end of the rental, such as late return of the vehicle.

If at the end of the rental you would like to pay the balance due in cash, Alamo will process a credit of the original charges to your credit card. This credit may appear on a later credit card statement.

The lead name on the confirmed reservation (the primary renter) must be the person whose credit card is used to pay the charges. If the credit card of another person with a valid drivers license is used, that person will become the primary renter and the original name on the reservation will become an additional driver. Additional charges may be applied for an additional driver.

8. Rental Signatures

Confirms the terms of the rental agreement by all persons listed on the rental agreement.

Remember the rental agreement is a legal document between yourself and the car hire supplier, please make sure you have fully read and understand it before signing.

Kind regards,

James

 car hire USA

Alamo Price Increase Due 10th June 2011

Hi all,

Just received the news that Alamo Rent A Car will, for the first time in years be issuing a peak season surcharge on certain vehicles in Florida and the rest of the USA.

Following on from price increases from Budget and Dollar, Alamo, who have the largest fleet of all our suppliers, are now also feeling the knock on effects of the Japanese Tsunami.

The price increase effects vehicles for collection on or within the following date range 01/07/11 until 21/08/11 these increases come in to effect on the 10th June 2011.

The vehicles effected are -

Intermediate SUV

Standard SUV

Full Size SUV

Convertible

7 seater Minivan

8 Seater Minivan

15 Seater Minivan

Other vehicle types should remain unchanged.

The prices increase ranges from between £16 – £32 per week and will effect all companies selling the Alamo product.

If you have already booked your vehicle with usrentacar.co.uk before the 10/06/2011 then your price will not be effected by these surcharges.

Due to the lack of fleet with all suppliers usrentacar.co.uk urges all customers to book their rentals as soon as possible to avoid disappointment.

Regards,

James

 car hire USA

Alamo To Open New Office To Serve Newark Airport

Hi all,

Alamo Rent A Car has announced for the first time in 10 years, that the Enterprise owned car rental supplier will service a New York city area airport.

The new location is situated at 162 US Highway 1&9 in Newark, New Jersey and will run a regular shuttle bus service situated near the baggage claim area at Newark International Airport.

Jason Altman, vice president of airports for Alamo Rent A Car in New York and New Jersey said

“We are pleased to be offering Alamo’s low rental rates and convenient services to travelers arriving in the New Jersey and New York City areas from all over the world,”

“Alamo consistently delivers a simple, no-hassle process for renting vehicles to get our customers on the road to their destinations quickly and easily.”

usrentacar.co.uk is awaiting confirmation from Alamo that the location is fully available to accept our customers before introducing the new service.

I will of course keep you all updated.

regards,

James

 car hire USA

Latest Florida Car Hire Reviews

Hi all,

I thought I’d share some of the Florida Car Hire reviews that have been left this month by our customers.

After renting with usrentacar.co.uk we always contact our customers to ask for their comments regarding their hire and to mark the supplier on services such as speed of collect, vehicle quality and value for money to name a few.

In the interest of fairness I’ll try and offer 2 positive reviews and 1 negative for each supplier.

Alamo

Mr D Horton, Orlando International Airport, 14/03/11 said:

Great service from Alamo, I love the fact you can pick your car from the line rather than having a vehicle assigned to you. Big thumbs up.

Mrs J Ellis, Sanford International Airport, 22/03/11 said:

Our flight was delayed by almost 6 hours but the Alamo staff were very friendly and had our vehicle all prepared and waiting for us upon arrival. They even gave us a free upgrade to a lovely 4×4.

Mr D Herring, Tampa International Airport, 11/04/11:

We spent the best part of an hour queing up at the Alamo desk to rent the car this which is unacceptable.

Budget

Mr J Godwin, Tampa International Airport, 25/03/11:

Excellent service from Budget as well as USCarRental. Received upgrade as requested from Tampa location..in the past have used same service at other airports ie Orlando and Miami where upgrades were not ”available”!

Mr B Terry, Orlando International Airport, 07/03/11:

GOOD SERVICE AS ALWAYS,WE HAVE USED BUDGET FOR THE LAST FIVE YEARS WITH NO PROBLEMS. MY ONLY GRIPE IN THE TIME WE HAVE TO SPENT IN THE QUEUE AFTER A NINE HOUR FLIGHT

Mrs J Alexander, Melbourne Airport, 29/03/11:

I have used this supplier at the same location 4 times now and each time they do not seem to know what I have signed up for. This is the second time that I have been charged for$64 for a second driver and had to go back to get it re-imbursed onto my credit card. It seems that the US locations can”t quite believe the deal we get in England.So…my advice is..book this deal but make sure that you check what you are being charged for BEFORE you leave at the end of your hire.

Dollar

Mr K McCarthy, Orlando International Airport, 24/03/11:

Excellent top of the range car, new blind spot sensors are a fantastic addition and only 250 miles on clock

Mr A Moore, Orlando International Airport, 18/03/11:

We booked a Ford Mustang at a very reasoable. We collected from Dollar staff who were very helpful, and returned to a Dollar desk at our hotel with no problems at all. later in the holiday we rented a yellow and black Corvette from a different supplier, and were not at all impressed with the service. No guessing who we booked with when we wanted to arrange a hire car for the last few days and to take us to the airport. Will happily use next time we visit America. Thanks!

Mr N Roberts, International Drive Palms Resort, 28/03/11:

CAR COULD HAVE BEEN CLEANER

Does your experience of Florida Car Hire match up with any of the reviews above?

regards,

James

 Florida car hire

Roadside Assistance with usrentacar.co.uk

Hi all,

Recently we’ve had some customers asking questions regarding Roadside assistance and if its included within our rentals.

Our rentals all include basic Roadside assistance.

What is Basic Roadside Assistance

Basic Roadside assistance covers the renter against vehicle breakdown’s due to mechanical problems. In essence this means you are covered for breakdown’s that are not the result of driver fault.

The supplier will try to fix the vehicle on the spot, if this is not possible a new vehicle will be supplied.

What is Roadside Assistance Plus/RoadSafe?

Roadside Assistance Plus/RoadSafe is an additional local optional extra which maybe offered to you upon collection. It is charged on a per day basis but must be purchased for the whole of your duration. Approx cost $4.99 plus tax.

It covers -

Key Replacement Lost keys? No worries, we will send replacement keys or a locksmith.
Glass Replacement If the glass is damaged through no fault of your own, we will replace the glass.
Flat Tyre If the vehicle’s spare tire is inflated and serviceable, it will be installed to replace a flat tire. If no inflated spare is available, the vehicle will be towed in accordance with the towing provision.
Tire Replacement If the vehicle’s tire is damaged, the tire will be repaired or replaced at no additional charge.
Towing Towing charges will be covered at no additional cost should the vehicle be inoperable.
Jump Start A battery boost will be provided in an attempt to start the vehicle.
Lockout Service If the keys are locked inside the vehicle, service will be sent to gain entrance.

So basically the Advanced Roadside assistance covers you for failures due to driver negligence. As above this is an optional extra and does not have to be purchased to collect any vehicle.

Hope this is helpful.

regards,

James

 car hire USA

Easter Car Hire USA Selling Out Quickly

Hi all,

Word from the top bosses today confirm that we could be in for a vehicle shortage over the Easter period.

The rental dates most under threat are picking up between 15th and 24th April 2011.

Budget

We have already had some vehicles rejected for the above period with Budget and top sellers like the 7 seater SUV are hitting limited stock.

Dollar

Dollar have issued a price increase of around £25 per week on the dates above to prevent having to issue stop sales. We are trying our best to swallow this charge.

Alamo

At present Alamo seem in the healthiest position but as they have the largest fleet you’d expect them to be fine.

So if you haven’t booked your usa car hire yet our advise is not to delay.

regards

James

 car hire USA

Florida Automated Tolls – All-Electronic Open Road Tolling

Hi all,

Just thought I’d make you aware of the new automated toll booths being operated in Florida.

Florida’s Turnpike Enterprise has moved forward with implementing all-electronic open road tolling, which allows customers on Florida’s Turnpike to pay tolls without slowing down or stopping. With all-electronic open road tolling, traditional tollbooths have been removed and ALL customers pay their tolls electronically, through either SunPass transponders or a new “TOLL-BY-PLATE” program. With the elimination of tollbooths, customers experience a safer, faster and more convenient ride to their destination. All-electronic open road tolling is better for the environment because cars are not stopping and idling at the toll plazas, which reduces emissions and improves customers’ gas mileage.

The Turnpike has completed the first conversion to all-electronic open road tolling on the southern 47 miles of the Turnpike, from U.S. 1 in Florida City to the Miami-Dade/Broward County line. The conversion was implemented on February 19, 2011.

SunPasses or equivalent will be available from the supplier locally. I have contacted our three main suppliers Alamo, Budget and Dollar to enquire about the lost, their response’s were as follows.

Alamo Rent A Car

In FL if the customer drives on an unmanned toll road they are charged the Tollpass Convenience Charge (TCC) of $2.00 per day (not to exceed $6.00 per rental) plus the cost of the tolls.  The TCC is only for those days where they actually incur a toll.  As an example if the customer has a 7 day rental but only drives on a toll road 1 day and incurs a $.50 toll they will be charged $2.50  ($2.00 for the TCC and $.50) for the toll. This fee is charged from the HTA.

Budget Rent A Car

We offer our customer the chance to purchase the Eazipass locally at a cost of $2.95 per day or $10 per week.

Dollar Rent A Car

We are locally offering our Pre Pay Toll product, Pass 24 to customer when they collect and return their hire car.  If the renter does not take the Pass 24 product we will charge them along with a $25 admin fee for each toll fine received during their rental. Therefore, every customer that rents a car is asked to sign a disclaimer about the $25 admin charge. The Pass 24 product is charged locally at $5.95 a day or $27.95 a week plus taxes and fees.

Have you had any experience of this?

What do you think of the new toll system?

regards,

James

 Florida car hire

Free Additional Drivers With Your California Car Hire

Hi all,

Thought I’d let you know of a great little deal we have going on for California car hire at the moment with Alamo Rent A Car and Dollar Rent A Car.

Both these great suppliers have confirmed a FREE ADDITIONAL DRIVERS for any new bookings, on any vehicles, at any California location.

I think you’ll agree this is a great offer and one to be taken full advantage of.

Regards,

James,

 car hire USA


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