usrentacar.co.uk Hits 20k Customer Reviews Milestone

Hi all,

Back in 2006 usrentacar.co.uk started asking customers to leave a review about the service our suppliers were providing. We were the first car rental company to do this and only recently have we begun to see competitors replicate our service.

Today I’m delighted to announce that we have hit the impressive milestone of over 20k verified car hire USA reviews, making U.S. Rent A Car the largest user generated car rental review service in the world.

Our 20,000th review came from Mr F Andrews, regarding Dollar Rent A Car from San Francisco Airport who he scored an overall 77 out of 100 based on such things as, vehicle quality, pick service and value for money. He collected a Chevrolet Impala his full review stated

We had an accident where a car drove into the back of us. The Dollar desk at LAX were really helpful and sorted us a replacement straight away. The initial desk at San Francisco was quick also but certain things weren”t explained. Overall it was good though.

At present we have over 8k reviews regarding Dollar/Thrifty Rent A Car, 5k reviews regarding Alamo/National Rent A Car and 7k reviews regarding Budget Rent A Car.

The location with the most views is Orlando International Airport (MCO) with an impressive 5170, the vehicle type with the highest number of reviews is the 7 Seater Minivan which from MCO with Budget Rent A Car has over 500 unique reviews.

Our review section has proved so popular that we created a central engine where customers can view and filter reviews for a more personalised experience. It can be found here Car Hire USA reviews

Here’s to 20k more reviews and a great insight in to the collection process at different airports across the U.S.

regards,

James

 car hire USA

Reviews, Car Types and Wait Times

Hi all,

Since 2006 usrentacar.co.uk have been asking our customers to provide post rental reviews regarding the suppliers they have just used. We ask our customers to rate car hire companies such as Alamo Rent A Car, Budget Rent A Car and Dollar Rent A Car on car quality, pick up service and value for money.

We displayed these findings on our results page to give customers an idea of the level of service they will receive from each supplier at that specific location. However after talking to customers we discovered that a fair few were unaware that we offered this.

So with the launch of the new website we took the opportunity to create our very own car hire review engine, users can now enter the pick up location they are collecting from plus the supplier they are interested in (or review all suppliers) and the vehicle they are looking to hire (or review all vehicles) and bring back specific reviews verified by usrentacar.co.uk.

Some of the key features displayed in my opinion are

  1. Customer review - A great insight in to how our customers have found the service.
  2. Make & Model – As you probably know if you’re a regular reader of our blog, none of our suppliers will guarantee make or model of the vehicle you hire, you are booking a category rather than the specific vehicle. However this field allows you to see what past customers have collected which will help you in planning your own luggage and seating requirements.
  3. Wait Times – Provided via our iPhone and Android app’s gives you an idea of the average amount of time it takes to collect your vehicle from each supplier.

Feel free to have a search around, remember to give reviews a thumbs up if you’ve found them useful.

regards,

James

 car hire USA

The First 10 Car Hire USA Reviews Left On usrentacar.co.uk

Hi all,

Here at usrentacar.co.uk we are in the process of modifying how we display the user generated reviews we collect. usrentacar.co.uk was the first car hire company to contact their customers requesting information on how their supplier had performed.

Today I was sent a spreadsheet listing over 10k car hire usa reviews dating as far back as April 2006. I thought it might be nice to list the first 10 reviews we ever received from customers.

Our first ever review was from

Mr Nicholas Henshaw  collected in Orlando on the 17-Apr-06 with     Budget Rent A Car

Long wait to pick-up car at Orlando:-(  Free upgrade to convertible :-)   Great holiday, car fab :-)   Delivered car back, asked by Budget to pay $170 extra, they messed up their records, refused to pay, walked off. :-(   So far they haven’t taken the extra on the card I gave them, hope they realised their mistake:-}

After this review they came thick and fast.

Mr Samuel Barklie  collected from Orlando on the 19-Apr-06 with Budget Rent A Car

I have booked with you several times now and have always found your staff extremely helpful and courteous. I doubt if I would use anyone else in the future.   Thank you and Kind Regards  Sam Barklie

Mr Stanley Jackson collected from Orlando on the 20-Apr-06 from Dollar Rent A Car

  Absolutely no problem with USrentacar but Dollar staff just didn’t seem to give a damn. If you could cut their processing time you would be doing everyone a favour.

Mr john burt  collected from Tampa on the 20-Apr-06 with Budget Rent A Car

although the car I rented was new it had dents on the roof and numerious scratches on the wheel arches everything else was great

Mr P DAVIDGE collect from Sanford on the 20-Apr-06 with Budget Rent A Car

We hired though budget, and were told to collect though avis, but then had to go and find a budget, to add a second driver

Mrs S Drew collected from Orlando on the 21-Apr-06 with Alamo Rent A Car

We went toFloridawith family who hired a car with the flight. They paid double the amount & their car was not up to the standard that we got with Budget. They now have your web site & will use you in the future. Thanks

Dr Michael Gettings collected from Orlando on the 21-Apr-06 with Dollar Rent A Car

   We have used you numerous times and recommend you to friends. Your new www site layout is good BUT it is a pain to have to choose the venue specifically (Rodeway inn 192, holiday inn kissimmee etc etc) all we want is the chepaest supplier in the area.  We have to grind thro’ each venue choice one ata time in the area to compare prices.  Could there be a "any supplier in Kissimmee button?  We don’t care where – we go we are looking for the best deal! Thanks

Mr Marcus Topple collected from Sanford on the 22-Apr-06 with Budget Rent A Car

Bus driver had mega BO!

Rev Derek Gibson collected from Boston on the 27-Apr-06  with Alamo Rent A Car

Wonderful as usual

Mrs Fiona Shepherd collected from Orlando on the 28-Apr-06 with Budget Rent A Car.

From ordering car on-line to leaving vehicle at airport was absolutely brilliant.  Have already recommended US Rentacar to around 6 people so far who have now booked.  News travels fast.  Thanks again, will definately be using next year.

Great too look back at some of the very interesting reviews our customers send us, I particular like Mr Topples reviews :-)

regards,

James

 car hire USA

Alamo Rent A Car Reviews

Hi all,

I thought it was about time I shared some more user reviews for our suppliers, starting with Alamo Rent A Car.

When you rent a vehicle with usrentacar.co.uk you will notice that part of the results page shows you customer reviews, these reviews are vehicle, location and supplier specific; so for example if you clicked on the Alamo Rent A Car reviews for Orlando International Airport on an Intermediate SUV, all the reviews displayed would be specific to customers who have order this exact sequence.

We gather the reviews using two methods. Firstly customer’s who have downloaded either our  iPhone or our Android voucher app have the  option to review their hire immediately upon collection of their rental car via the review button.

Secondly, upon return of the vehicle, usrentacar.co.uk emails all its customers to ask how their rental went, this is the customers opportunity to review the car hire service. (please note these reviews do not go to our customer services team, any customer complaints should be directed as per our contact page).

Alamo Rent A Car

Mrs J Betts-Nicholson, Orlando International Airport collected 12 July 2011.

Alamo”s collection process was quick and simple. Even though we had to go and exchange the car due to a technical fault, this proved to be no real hassle and the Dodge Grand Caravan we had for the majority of the holiday was a pleasure to drive. It easily fitted four good-sized suitcases in the boot with two sports bags on top. We loved the degree of automation in the cars, with the electric rear doors and boot. Great service from USrentacar. We”ll definitely be return customers.

Mr M Hewson, San Francisco International Airport collected 03rd July 2011.

A far better experience with Alamo than I had with budget last year – the staff were friendly and went the extra mile to get us a Mustang as opposed to the other convertibles on offer.

Mr J Cecconi, Los Angeles International Airport collected 20th June 2011.

The Suburban supplied to us was brand new and was perfect for our 4000 mile tour of the west. The staff at SFO were, as usual, accommodating and friendly. However, the same cannot be said for the lady who we dealt with at the return office at LAX. When I queried a $20 dollar chrge for fuel (I had bought the Gold package), she told me that Alamo “don”t do a free full tank.” To cut a long story short, she eventually refunded the money but in bad grace. Not welcome in customer relations. This was, however, the only negative in an otherwise good experience with Alamo and US Renta car.

Mr N Suess, Boston International Airport collected 14th July 2011.

Booked a compact car, got a much bigger one, which we didn”t want and didn”t need, so greater fuel cost, and not so easy to park. Alamo hire rates are cheaper than the biggies, but their fuel policy is a total rip off. They charge a full tank and you are supposed to bring it back empty, but how can you possible judge when the tank is empty without actually running out of fuel a few km short? So everyone brings them back at least five litres of fuel. RIP OFF!

Mr A Wilson, Orlando International Airport collected 7th July 2011.

Sloooow queue to get vehicle after a long flight and two hours getting through immigration is not welcome. No excuse that airport was busy as other rental desks all had only one or two people waiting. Excellent immaculate vehicle, good rates and good quick drop off at return but will think twice before using again.

What are your experiences of renting with Alamo?

I hope I have picked a good selection of reviews from differing locations. Tomorrow I will post some reviews of Budget Rent A Car.

regards,

James,

 car hire USA


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