usrentacar.co.uk ® Car Hire USA Blog

Hi all,

Yesterday I was tired and grumpy, which resulted in my post My Top Five Car Hire USA Pet Peeves, venting these minor irritations helped disperse most of my anger and made me realise I should address the balance. Hence today’s post

My Top Five Reasons Why I love USA Car Hire

1. Free Upgrades – Its not something that happens everyday but on occasions our suppliers do give out some corking free upgrades. I love reading reviews from customers who have expected an Economy vehicle but to their delight received a Mustang.
2. Sharing the excitement - Sometimes I forget, I’m the “expert”, I know Florida Car Hire like the back of my hand. I have over 15 years experience in the industry and without blowing my own trumpet, I’m pretty good at what I do. The “love” part, comes from sharing and helping to extend the excitement for the Florida virgin. A lot of our business comes from repeat customers however  its always someone’s first time in Florida, and for many its a holiday of a life time, being able to offer someone a little hint or tip that improves their holiday is a great feeling.
3. Problem solving – Although car rental does have it’s restraints, in a time of crisis we are pretty quick to react, last years Ash Cloud is a great example of problem solving. Amending customers bookings, making sure their vehicles were ready for them when they finally got there and most importantly, all done as painlessly as possible is a major plus of USA car hire.
4. My ideas are considered – This is probably more a usrentacar.co.uk thing, but as we specialise in USA Car Hire I’m going to include it. This blog that I enjoy writing daily is completely my own work, no one interferes with it or tell’s me what I can or can’t write about. If I have ideas I can go directly to the MD, I don’t have to go through a series of procedures or request a meeting, its very much an open door policy. If the idea is good we go with it, even some ideas that aren’t as good, like my forum are given a go.
5. The travel industry – The final thing that I love about USA Car Hire is being part of the Travel Industry. The Travel Industry is a vibrant and welcoming industry and at times can be quite exciting. The majority of people are fantastic, passionate and above all friendly. I would recommend a career in travel to anyone.

So these are my top 5 reasons why I love USA car hire.

Why do you love USA Car Hire? Ok, well perhaps you don’t love it, but what do you like about it?

regards,

James

Hi all,

Its  a simple equation really…

Car Hire USA + Facebook = Chocolate

On the usrentacar.co.uk facebook page we are currently offering chocolate delights in exchange for car hire tips.

Join in the fun by visting our facebook page www.facebook.com/usrentacar.co.uk, liking it and entering your own car hire tip.

The top 10 tips will not only feature on our website but we’ll also send you some of America’s finest Chocolate delights (as pictured)…

You can enter as many tips as you like…

So what are you waiting for…getting tipping…

regards,

James

Hi all,

Came across an interesting article in the Los Angeles Times this weekend regarding vehicle theft in the USA, according to the Insurance Institute for Highway Safety, the Cadillac Escalade, a luxury sports utility, is six times more likely to be stolen than the average vehicle.

Pickups also are a favorite of thieves, the trade group said. The Ford F-250 crew cab 4-wheel-drive comes in second to the Escalade for the most theft claims and other trucks also ranked high on the list.

Top 10

• Cadillac Escalade (4 versions)
• Ford F-250 crew 4WD
• Chevrolet Silverado 1500 crew
• Ford F-450 crew 4WD
• GMC Sierra 1500 crew
• Chrysler 300
• Ford F-350 crew 4WD
• Chevrolet Avalanche 1500
• GMC Yukon
• Chrysler 300 HEMI

The vehicles that are least likely to be stolen in the USA are.

• Audi A6 4WD
• Mercury Mariner (2009-10)
• Chevrolet Equinox (2010)
• Volkswagen CC (2009-10)
• Chevrolet Equinox 4WD (2010)
• Lexus RX 350 (2010)
• Saturn VUE
• Chevrolet Aveo (2009-10)
• BMW 5 series 4WD
• Mini Cooper Clubman

Wonder if this will have any impact on the vehicle you decide to hire?

regards,

James

Hi all,

Most Car Hire USA supplier’s; if they haven’t already, are altering the traditional pick up full, return full petrol policies of the past to a pre-paid fuel option.

In other words if you select the inclusive rate (which doesn’t include your first tank of fuel) the supplier will expect you to pay for a full tank of fuel on arrival and return the vehicle empty.

Now the petrol you purchase from the supplier can sometimes be more expensive than purchasing directly from the pumps, here are some reasons why this can be the case!

• At present there is no way to compare pre-paid fuel options by supplier, this obviously leads to a lack of competitiveness.
• I would imagine there is also a slight increase due to the convenience factor, not having to refill the rental car.
• Purchasing from airports brings its own taxes which are passed on to the customer.
• Some suppliers have to maintain a special fuelling area, which is not cheap.
• Supplier’s don’t purchase petrol at the same wholesale rates as gas stations.
• Some car rental locations do not have fuel refilling stations on site. This forces the rental location to send a employee out to refill a car at an external gas station. The additional cost covers the employee’s time plus the internal expenses behind accounting for these external gas purchases

usrentacar.co.uk offers a GOLD rate, which includes your first tank of fuel (return empty) for some this may work out as a more cost effective alternative.

Remember always fully read your car rental agreements and  confirm with the supplier upon collection there fuelling policy.

Also…. why not try a bit of haggling if you’re game….

Regards,

James

Hi all,

Car Hire USA can be a bit of a minefield for car rental virgins, actually it can be confusing for even the most experienced travellers.

In today’s post I will list my top 10 USA Car Hire facts and tips.

1. Remember that all rental vehicles are quoted as “or similar”, we can never guarantee make or model of our cars, this includes mileage, luggage capacity and car extras (cruise control, iPod adapter etc)
2. In most cases our suppliers will  require you to leave an imprint of a  Credit Card in the lead drivers name for security.
3. The UK full driving licence is made up of two parts, the credit card style part and the paper part.
4. To avoid the whole family queuing for car hire at the rental desk, if possible, send one person off to get the car rental while others collect the suitcases.
5. Fully read your USA car hire rental agreement before you sign it, make sure you are totally happy with the contract before you enter in to it.
6. You do not need to take any additional extras when collecting your hire.
7. If you do purchase an optional extra locally, most suppliers offer a 24 hrs cooling off period, to remove something from your rental agreement simply contact the supplier locally.
8. To speed up collection at your pick up office it’s worth pre-registering your details.
9. If you are under 25, it generally works out more cost effective to take advantage of our young drivers policy.
10. Its always worth weighing up the cost between our inclusive rate and our gold rate even if you don’t need additional drivers. Most suppliers terms now ask for customers to pre-purchase their fuel upon arrival and return empty, these prices can sometimes be more than the difference between inclusive and gold.

These are my top 10 facts and tips….

What have I missed?

regards,

James

Hi all,

Today’s post is a guide on how to collect your car hire voucher from our website.

Assuming you haven’t got an iPhone and therefore haven’t taken advantage of our free voucher app, available here – usrentacar voucher app you will need to print a copy of your voucher from our website.

The voucher is confirmation to our suppliers that you have pre-paid in the UK and also lists exactly what’s included in your rental.

Step 1

At the top of our homepage and on every page are two options for logging in to your usrentacar.co.uk account both are shown with green arrows in the above picture.  The first is a link to a separate login page, the second is a direct link to your account, you can access this by entering your email address, the password reconfirmed on your confirmation email and the verification code found in the box to the left of it.

Step 2

If you opted to click on Collect Voucher from stage 1, then you will be redirected to this page www.usrentacar.co.uk/booking. Here you are required to enter the email address used at the time of booking, your password which is reconfirmed on your confirmation email and enter the verification code situated below the box. The verification code is used to identify you as a human and not a robot or crawler.

Stage 3

Once you’ve successfully logged in to your account you will notice a button titled “Collect Your Voucher” an icon of a voucher will appear as soon as its ready to download. Clicking on this button will open up a new window, displaying your voucher.

Stage 4

Once you click on “collect voucher” in stage 3, your browser should open a new window displaying your car hire voucher (you may need to disable pop up blockers momentarily) at the bottom of the page is a button that states “Print Voucher”, clicking on this button will start the process of printing off your voucher.

We always advise you to read your voucher and make sure you fully understand it, if you ever have any questions please do not hesitate to contact us on 0845 226 8523.

regards

James

Hi all,

With smart phones on the rise and the popularity of such app’s as theusrentacar.co.uk voucher app I thought it might be handy to list some locations that offer free WiFi connection.

Hotels

Residence Inn Orlando SeaWorld/International Center – Orlando, FL
11000 Westwood Blvd, (407) 313-3600 - Residence Inn Orlando SeaWorld/International Center is a free wifi hotel / motel / resort located in Orlando FL.

Marriott Cypress Harbour – Orlando, FL
11251 Harbour Villa Rd, (407) 238-1300 - Marriott Cypress Harbour is a free wifi hotel / motel / resort located in Orlando FL.

Residence Inn Orlando Lake Buena Vista – Orlando, FL
11450 Marbella Palm Ct, (407) 465-0075 - Residence Inn Orlando Lake Buena Vista is a free wifi hotel / motel / resort located in Orlando FL.

Residence Inn Orlando East/UCF – Orlando, FL
11651 University Blvd, (407) 513-9000 - Residence Inn Orlando East/UCF is a free wifi hotel / motel / resort located in Orlando FL.

TownePlace Suites Orlando East/UCF – Orlando, FL
11801 High Tech Ave, (407) 243-6100 - Marriott’s mid-priced, extended-stay brand that provides all the conveniences of home in a residential atmosphere. Stay connected to friends, family and the office with free high-speed Internet. Take advantage of lower rates for long stays – exactly what you’ve always wanted from long term stay hotels. Cook dinner just the way you like it in your own full-sized kitchen.

La Quinta Inn & Suites Orlando UCF – Orlando, FL
11805 Research Pkwy, (407) 737-6075 - La Quinta Inn & Suites Orlando UCF is a free wifi hotel / motel / resort located in Orlando FL.

Courtyard Marriott Orlando East/UCF – Orlando, FL
12000 Collegiate Way, (407) 277-7676 - “As one of Marriott’s premier East Orlando locations, Courtyard by Marriott @ UCF surrounds travelers with the conveniences that make business and pleasure travel a breeze. Relax and get ready for the day ahead in one of our 123 spacious guest rooms with FREE high-speed Internet access available. While staying at our hotel, enjoy our reasonably priced all-you-can-eat breakfast, or relax in our …

Comfort Suites UCF/Research Park – Orlando, FL
12101 Challenger Pkwy, (407) 737-7303 - When you’re traveling for business or pleasure Comfort Suites gives you plenty of space to relax and regroup. Free high speed Internet access. Spread out in oversized rooms with separate areas for working, sleeping and relaxing. Free hot breakfast buffet featuring eggs, sausage or bacon, fresh fruit, toast, danish, juice and more.

Holiday Inn Ucf At University of Central Florida – Orlando, FL
12125 High Tech Ave - Located within walking distance of the University of Central Florida, our hotel offers guests convenient access to UCF, businesses and attractions around Orlando.

Floridays Orlando Resort – Orlando, FL
12562 International Dr, (407) 238-7700 - Floridays Orlando Resort is a free wifi hotel / motel / resort located in Orlando FL.

Holiday Inn Sunspree Resort Lake Buena Vista – Orlando, FL
13351 State Rd 535, (877) 863-4780 - This resort is located at exit 68 off I-4 and has 507 spacious rooms. KidSuites sleep 2-4 kids. All accommodations include a refrigerator, microwave and coffee/tea maker.
The resort offers family entertainment in the Castle Movie Theatre where family movies are played continuously throughout the day.

Radisson University a First Class Hotel – Orlando, FL
1724 N Alafaya Trl, (407) 658-9008 - Radisson University a First Class Hotel is a free wifi hotel / motel / resort located in Orlando FL.

Courtyard Marriott Orlando Altamonte Springs/Maitland – Orlando, FL
1750 Pembrook Dr, (407) 659-9100 - “Located in the heart of Maitland, the Courtyard by Marriott offers an excellent location convenient to area businesses, Downtown Orlando, and I-4. Our hotel offers transportation to area businesses, restaurant and shops Monday-Friday from 7:00am to 10:00pm. Enjoy our delicious breakfast buffet for only $8.95 in the morning and our room service in the evening provided by Sam Snead’s Tavern.

Holiday Inn Select – Orlando, FL
1853 McCoy Rd, (407) 851-6400 - Holiday Inn Select is a free wifi hotel / motel / resort located in Orlando FL.

Hilton Garden Inn Orlando East/UCF – Orlando, FL
1959 N Alafaya Trl, (407) 992-5000 - Hilton Garden Inn Orlando East/UCF is a free wifi hotel / motel / resort located in Orlando FL.

Best Western Orlando West – Orlando, FL
2014 W Colonial Dr, (407) 841-8600 - Best Western Orlando West is a free wifi hotel / motel / resort located in Orlando FL.

Comfort Suites Downtown – Orlando, FL
2416 N Orange Ave, (407) 228-4007 - When you’re traveling for business or pleasure Comfort Suites gives you plenty of space to relax and regroup. Free high speed Internet access. Spread out in oversized rooms with separate areas for working, sleeping and relaxing. Free hot breakfast buffet featuring eggs, sausage or bacon, fresh fruit, toast, danish, juice and more.

Omni Hotel – Orlando, FL
293 Masters Blvd, (407) 390-6664 - “As a member of our Select Guest program, you will receive free high-speed access throughout the hotel, and wireless Internet access your guest room. If you are not a Select Guest member, sign up is free. if you are not a Select Guest member, you can still stay connected while in your guest room with our Internet access for a nominal $9.95 per day plus tax.”

Homewood Suites Orlando-UCF Area – Orlando, FL
3028 N Alafaya Trl, (407) 282-0067 - For your next extended stay, Homewood Suites by Hilton Hotels. Large and comfortable suites for long term hotel stays and temporary housing needs with kitchen, work area, free internet and more.

Hampton Inn & Suites Orlando-East-Univ – Orlando, FL
3450 Quadrangle Blvd, (407) 282-0029 - If you’re looking for a comfortable Orlando hotel while you’re here on business or that well-deserved vacation, look no further than the Hampton Inn & Suites® Orlando-East/Univ. of Central Fla. Area hotel. We’re conveniently located on the east side of Orlando, two blocks from the University of Central Florida and within walking distance of many great shops and restaurants.

Orlando Marriott Downtown – Orlando, FL
400 W Livingston St, (407) 843-6664 - Orlando Marriott Downtown is a free wifi hotel / motel / resort located in Orlando FL.

JW Marriott Orlando, Grande Lakes – Orlando, FL
4040 Central Florida Pkwy, (407) 206-2300 - JW Marriott Orlando, Grande Lakes is a free wifi hotel / motel / resort located in Orlando FL.

Fast Food

McDonald’s – Orlando, FL
10026 Curry Ford Rd, (407) 382-5720 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
11250 E Colonial Dr, (407) 273-3413 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
11382 US Hwy 441, (407) 240-7594 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
12300 Lake Underhill Rd, (407) 382-4490 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
12305 University Blvd, (407) 658-0579 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
1411 S Hiawassee Rd, (407) 298-9366 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
16920 E Colonial, (407) 568-5085 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
2504 S Orange Ave, (407) 841-9472 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
2944 S Kirkman Rd, (407) 296-6265 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
3005 W Colonial Dr, (407) 294-7120 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
3713 Mc Coy Rd, (407) 859-0431 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
3800 Lb McLeod Rd, (407) 426-9898 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
4004 Lake Underhill Rd, (407) 841-9472 - McDonald’s is the world’s largest chain of hamburger fast food restaurants. McDonald’s primarily sells hamburgers (Big Mac), cheeseburgers, chicken products, french fries, breakfast items, milkshakes and some healthier alternatives such as salads and wraps.

McDonald’s – Orlando, FL
401 S Avalon Park Blvd, (407) 382-6133 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
4075 Millenia Blvd, (407) 226-1622 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

Subway – Orlando, FL
4851 New Broad St, (407) 897-8600 - Subway is an American fast food franchise that primarily sells submarine sandwiches (subs), salads, and personal pizzas. The 2009 Zagat Fast-Food Survey rated Subway as the best provider of “Healthy Options” in the Mega Chain category. Subway was also first in the “Best Service” and “Most Popular” categories.

McDonald’s – Orlando, FL
5107 S John Young Pkwy, (407) 851-5699 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
5218 Silver Star Rd, (407) 298-5950 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

McDonald’s – Orlando, FL
5400 Kirkman Rd, (407) 352-1528 - McDonald’s restaurants are one of the easiest spots to find free WiFi, with over 11,000 McDonald’s free wifi hotspots. Free means free, you do not need to make a purchase to get connected at participating McDonald’s.

Disney

Disney’s Wide World of Sports Complex offers FREE Wi-Fi. You usually have to pay admission to get into the complex, but the Official All-Star Cafe and some other areas near the main entrance (such as the gift shops) do have coverage and can be accessed without buying admission.

If you can think of any others please feel free to add by commenting below.

regards,

James

Hi all,

Easter is a very busy time of year in the world of car rental, thousands and thousands of usrentacar customers will collect vehicles over the next few days; so I thought now would be a good time to just refresh some of you on the collection process.

To collect

To collect your rental you must present the supplier with the following items

1. Your full driving licence, if you have the new (ish) UK licence you must produce the card part and the paper copy.
2. A credit card (alamo, budget & dollar) or a visa debit card (alamo & dollar) to leave as security on the vehicle.
3. Your usrentacar.co.uk voucher – either printed from our website (www.usrentacar.co.uk/booking) or via our voucher app, downloaded from the app store.

Once you have produced the above documentation you will be asked to sign your rental agreement.

Your rental agreement

The rental agreement is the contract between yourself and the supplier (alamo, budget, thrifty or dollar). It will list all the relevant details associated with your car hire. It will also list any additional charges payable locally; for example, one way rental charges, child seats, petrol.

It is imperative that you read and fully understand this rental agreement before you sign it.

Once you have signed this agreement you are legally agreeing to its contents and usrentacar.co.uk will not be able to intervene on your behalf for any additional extras.

Local extras

Our suppliers do have the right to offer additional optional extras locally. Your usrentacar.co.uk package is sufficient for your rental needs however all suppliers can offer the following.

Upgrades – Suppliers may offer you an additional daily rate to upgrade your vehicle to a higher category. Remember that the rate offered maybe subject to local taxes.

Advanced Roadside assistance/roadsafe – Your rental comes with basic roadside assistance covering mechanical failure, our suppliers can offer advanced roadside assistance or RoadSafe more information available here

Sunpass/Ezipass – Is basically a toll pass allowing you to drive through the tolls, Florida is slowly phasing out all manually operated toll booths so this maybe an option some might consider more information available here

Remember these are optional extras and are not required

usrentacar.co.uk Tip – if you notice after collection that you have signed for something locally we suggest you contact the location immediately and ask them to remove this cost. If you have elected to upgrade your vehicle you will have to return it.

On return

When you return your vehicle some suppliers will provide you with a receipt confirming any amounts due, we advise that you query any charges you do not recognise.

Also remember to check the vehicle for your own belongings as retrieving forgotten items is very difficult.

I hope this quick guide is useful, if you can add to any of the above please feel free to comment below.

Enjoy your car hire

regards

James

Hi all,

We get a lot of queries from customers asking if it is better to upgrade their USA Car Hire before they depart or to do it locally upon arrival.

Upgrading your car rental means to pay additional money to move to a larger or more specialist vehicle. Below I will highlight some of the points to look out for when making your decision.

Upgrading before you go

One of the major advantages of upgrading your vehicle before you go is knowing exactly what you have spent, budgeting your USA holiday at these times can be very important.

The other main factor is that on average it is cheaper to upgrade in the UK before you go than upgrade locally. The reason for this is simple, for example when you purchase your florida car hire from usrentacar.co.uk you are buying everything as part of a package, all your insurances (CDW, SLI, UMP) are all bundled together and most importantly, you’ve prepaid the tax associated with the rental.

When you upgrade locally you are not buying as part of a package and you have not prepaid your tax, so on top of any per day amount you will have to take in to consideration airport tax and state tax plus any concession fee’s.

Also remember the guys and girls on the counter work on commission so it’s in their best interest to charge you the most they can for any upgrade.

Upgrading when you get there

The best times to try an upgrade locally, are off season. You will not get a good deal on an upgrade in peak times, May, June, October and November probably hold your best chance of getting a bargain.

The reason being, it makes no sense for a supplier to have vehicles doing nothing on their forecourts, so making a little bit of cash on top is obviously better than none at all.

There is one trick that apparently works, usrentacar.co.uk does not endorse this or state that it works however…

$20 Dollar Tip Trick

Is it urban myth or does this really work?

The idea is to not offer the $20 bill directly to the counter agent but just flash it to them. If they do provide an upgrade you can than hand them the $20 bill. This ensures that you will only have to pay $20 if you get an upgraded car.

Now there are many reports on many websites that this works, but again if it doesn’t you could end up having to pay an amount that could be up to 50% more than if you’d upgrade in the UK.

Remember if you upgrade locally your contract is with supplier and not usrentacar, we cannot obtain refunds for customers if they have signed locally agreeing to the local terms. Please read everything carefully before signing.

Over to you guys

What are your experiences of upgrading locally?

Tell us about your bargains?

Tell us about your mistakes?

regards,

James

Hi all,

Recently we’ve had some customers asking questions regarding Roadside assistance and if its included within our rentals.

Our rentals all include basic Roadside assistance.

What is Basic Roadside Assistance

Basic Roadside assistance covers the renter against vehicle breakdown’s due to mechanical problems. In essence this means you are covered for breakdown’s that are not the result of driver fault.

The supplier will try to fix the vehicle on the spot, if this is not possible a new vehicle will be supplied.

What is Roadside Assistance Plus/RoadSafe?

Roadside Assistance Plus/RoadSafe is an additional local optional extra which maybe offered to you upon collection. It is charged on a per day basis but must be purchased for the whole of your duration. Approx cost $4.99 plus tax.

It covers -

Key Replacement Lost keys? No worries, we will send replacement keys or a locksmith.
Glass Replacement If the glass is damaged through no fault of your own, we will replace the glass.
Flat Tyre If the vehicle’s spare tire is inflated and serviceable, it will be installed to replace a flat tire. If no inflated spare is available, the vehicle will be towed in accordance with the towing provision.
Tire Replacement If the vehicle’s tire is damaged, the tire will be repaired or replaced at no additional charge.
Towing Towing charges will be covered at no additional cost should the vehicle be inoperable.
Jump Start A battery boost will be provided in an attempt to start the vehicle.
Lockout Service If the keys are locked inside the vehicle, service will be sent to gain entrance.

So basically the Advanced Roadside assistance covers you for failures due to driver negligence. As above this is an optional extra and does not have to be purchased to collect any vehicle.

Hope this is helpful.

regards,

James