If You’re Waiting For A December USA Car Hire Special, Its Not Going To Happen

Hi all,

If you’re leaving your USA car hire for the Christmas period (December) until the last minute hoping for a late deal I’m afraid you’re going to be very disappointed. Every major car rental company in the U.S. has released black out (stop sale) periods across Florida and the USA. All of the suppliers I have spoken to have confirmed that they will definitely sell out in December. Vehicles are already being moved from down town locations to cover the airport demand.

A quick look at the local car hire pricing, which is always a good guide to how business is doing domestically tells a tale! Would you be happy to pay over £150 for an economy rental car for a week with no insurance? Well locally you can’t even get it that cheap!

Alamo Rent A Car

As you can see an Economy vehicle with no insurance included within the rate for a week will cost $437.42 locally approximately £275.00 !!!

Budget Rent A Car

Budget as you can see for our most popular vehicle the Intermediate SUV are $557.99 for a week with no insurance approximately £350.00 !

Dollar Rent A Car

7 Seater minivans in December are like gold dust, as you can see above a minivan for a week with no insurance will cost you $1659.00 approximately £1040!!

I would advise our customer if you need a car in December get it booked now, don’t wait because car rental is literally sell out fast!

regards,

James,

 car hire USA

A List Of The Airport Locations The FTC Has Targeted In The Hertz Dollar Buyout

Hi all,

So the FTC finally agreed to the Hertz buyout of Dollar Thrifty with a few big amendments including the sale of 29 Airport locations. 

Some have suggested that these airport locations would perhaps be locations that wouldn’t really have an effect on the car rental giant. However usrentacar.co.uk has managed to get hold of a list of the 72 potentially effected airport locations, which we’ve listed below.

72 Airport Locations 

  1. Albuquerque,New Mexico(Albuquerque International Sunport Airport)
  2. Atlanta,Georgia(Hartsfield-Jackson International Airport)
  3. Austin,Texas(Austin-Bergstrom International Airport)
  4. Baltimore,Maryland(Baltimore/Washington International Thurgood Marshall Airport)
  5. Boston,Massachusetts(Logan International Airport)
  6. Burbank,California(Burbank Bob Hope Airport)
  7. Burlington,Vermont(Burlington International Airport)
  8. Charleston,South Carolina(Charleston International Airport)
  9. Charlotte,North Carolina(Charlotte Douglas International Airport)
  10. Chicago,Illinois(Chicago Midway International Airport)
  11. Chicago,Illinois(Chicago O’Hare International Airport)
  12. Cincinnati,Ohio(Cincinnati/Northern Kentucky International Airport)
  13. Cleveland,Ohio(Cleveland Hopkins International Airport)
  14. Colorado Springs,Colorado(Colorado Springs Airport)
  15. Dallas,Texas(Dallas Love Field Airport)
  16. Dallas,Texas(Dallas/Fort Worth International Airport)
  17. Detroit,Michigan(Detroit Metro Airport)
  18. Denver,Colorado(Denver International Airport)
  19. Des Moines,Iowa(Des Moines Airport)
  20. El Paso,Texas(El Paso Airport)
  21. Fort Lauderdale,Florida(Fort Lauderdale-Hollywood Airport)
  22. Fort Myers,Florida(Southwest Florida International Airport)
  23. Fort Walton Beach,Florida(Fort Walton Beach Regional Airport)
  24. Harlingen,Texas(Valley International Airport)
  25. Hartford,Connecticut(Bradley International Airport)
  26. Hilo,Hawaii(Hilo International Airport)
  27. Honolulu,Hawaii(Honolulu International Airport)
  28. Houston,Texas(George Bush Intercontinental Airport)
  29. Houston,Texas(William P. Hobby Airport)
  30. Jacksonville,Florida(Jacksonville International Airport)
  31. Kahului,Hawaii(Kahului Airport)
  32. Las Vegas,Nevada(McCarran International Airport)
  33. Lihue,Hawaii(Lihue Airport)
  34. Los Angeles,California(Los  Angeles International Airport)
  35. Louisville,Kentucky(Louisville Internationa lAirport)
  36. Manchester,New Hampshire(Manchester-Boston Regional Airport)
  37. Miami,Florida(Miami International Airport)
  38. Milwaukee,Wisconsin(Milwaukee International Airport)
  39. Minneapolis-St. Paul,Minnesota(Minneapolis-St. Paul International Airport)
  40. Nashville,Tennessee(Nashville International Airport)
  41. New York,New York(La Guardia Airport)
  42. New York,New York(John F.Kennedy Internationa lAirport)
  43. Newark,New Jersey(Newark Liberty International Airport)
  44. Norfolk,Virginia(Norfolk International Airport)
  45. Oakland,California(Oakland International Airport)
  46. Oklahoma City,Oklahoma(Will Rogers World Airport)
  47. Omaha,Nebraska(Omaha Airport)
  48. Los Angeles,California(Ontario International Airport)
  49. Orange County,California(John Wayne Airport)
  50. Orlando,Florida(Orlando International Airport)
  51. Pensacola,Florida(Pensacola International Airport)
  52. Phoenix,Arizona(SkyHarbor Airport)
  53. Pittsburgh,Pennsylvania(Pittsburgh International Airport)
  54. Portland,Oregon(Portland International Airport)
  55. Providence,Rhode Island(T.F.Green Airport)
  56. Raleigh-Durham,North Carolina(Raleigh-Durham International Airport)
  57. Reno,Nevada(Reno-Tahoe International Airport)
  58. Richmond,Virginia(Richmond International Airport)
  59. Sacramento,California(Sacramento International Airport)
  60. Salt Lake City,Utah(Salt Lake City International Airport)
  61. San Antonio,Texas(San Antoni oInternational Airport)
  62. San Diego,California(San Diego International Airport)
  63. Sanford,Florida(Orlando-Sanford International Airport)
  64. San Francisco,California(San Francisco International Airport
  65. San Jose,California(NormanY.Mineta San Jose International Airport)
  66. Sarasota,Florida(Sarasota Bradenton International Airport)
  67. Seattle,Washington(Seattle-Tacoma International Airport)
  68. Tampa,Florida(Tampa International Airport)
  69. Tulsa,Oklahoma(Tulsa International Airport)
  70. Washington,District of Columbia(Ronald Reagan National Airport)
  71. Washington,District of Columbia(Washington Dulles International Airport)
  72. West Palm Beach,Florida(Palm Beach International Airport)

As you can see there are some very popular pick up locations included within the list. 13 of these locations are already guaranteed to the buyers of Hertz’s value brand (Advantage Rent A Car) however the other 16 will be open to tender, I would assume Sixt Rent A Car will be heavily involved in the bidding.

regards,

James

 car hire USA

Could The Next Major USA Car Rental Company Be German?

Hi all,

So yesterday we finally received confirmation that Dollar Thrifty is now part of the Hertz family. The deal that seems to have been going on for centuries now means consolidation within the USA car hire industry, leaving only 3 major car rental suppliers from a competitive 4!

The hold up with the deal was due to the FTC’s concerns regarding competition within the market and Hertz were forced to agree to several sales including their value brand, Advantage Rent A Car before the deal could be approved.

Even after these concessions many believe this isn’t enough and a price increase for domestic hire is on the horizon. What’s needed is some competition…. and could a relative newcomer to the USA market be the answer!?

Sixt Rent A Car entered the USA market quietly in 2011 offering low cost car hire from strategic locations such as Miami and Orlando. Whilst at the World Travel Market I had the pleasure of speaking with some of the Sixt management team who were all very excited and happy with their progress within the U.S., I asked them about future expansion and the possibility of buying an established company in U.S., their concern was picking up a brand with bad car rental habits, they cited expansion could come through franchises.

So I was not surprised to read that on Monday, Sixt put out a call for franchisees! More than 100 potential franchisees  expressed an interest!

So could Sixt be the company that helps keep the market competitive, lets hope so….?

regards,

James

 car hire USA

The First 5 Sixt Rent A Car Reviews

Hi all,

In late September this year we announced our new partnership with Sixt Rent A Car in Florida, Arizona and Georgia. A month has now passed and over 100 customer have booked Sixt vehicles.

Today I thought it would be a good idea to take a look at the first 5 Sixt Rent A Car reviews that we have received from our customers. As I’ve mentioned in previous posts we send a post rental email to every customer that completes a USA car hire with us. This email asks our customers to rate the supplier based on certain criteria including vehicle provided, pick up service and drop off service to name but a few.

Here are the first 5 Sixt Rent A Car reviews we received

Mr John Mitchell Orlando International Airport collected 10/10/12

New car, only 8 miles on the clock.Small niggle – steering had a slight tendency to wander, constant adjustments required to drive it in a straight line, but in no way dangerous!

Miss Karen Sargent Orlando International Airport collected 05/11/12

Was pleased with the brand new car and service from Sixt, however I wasn”t aware when I booked (it doesn”t tell you until you”ve paid) that this is an off-site pick up at Orlando airport. You are picked up by a shuttle which takes you to the office a 5 minute drive away. This had it”s bonus though – no queue at the airport desk and cheaper prices, however it was a very hot 15 minute wait outside the airport for the shuttle. (The shuttle driver did give us all a bottle of cold water though, which was a nice touch). Getting the car was smooth, quick and easy. There was an extra $36.99 per week charge for pre-paid tolls (just drive straight through without queuing and having to look for exact small change) – but all rental companies I”ve used charge similar (all per week rather than per use). Handing back was smooth and easy again, with immediate transfer to the airport by shuttle, dropping us off at the door (on site companies involve some walking to the terminal after dropping the car off) If you don”t mind an off-site pick up then Sixt is a great choice

Miss krystina barlow Orlando International Airport collected 10/10/12

 very easy process, quickly got on the shuttle from the airport, and was in the hire car 5 mins later, full tank of fuel also given and didnt have to replace, will definately use sixt via usrentacar next year when we visit.

Mr Raymond Brown Miami International Airport collected 06/10/12

 Although our arrival time had been notified in advance, the staffing at Miami International was woefully inadequate to cope with the number of customers arriving. Effectively there was initially only one person “on duty” although there were other members of staff in the back office. Eventually a second person arrived, which helped speed the process. But after a multi sector flight, the last thing I needed was to stand in line for almost 30 minutes!! Returning the vehicle was effortless.

Mr Terry Butler Orlando International Airport collected 10/10/12

I was a little sceptical when I read that the pick up was off airport, but after speaking to U.S. rentacar they put my mind at ease. Collection process was very smooth and the shuttle journey was on 5 mins. No hard sell just a really good service. Big thumbs up :-)

So a nice positive start for Sixt Rent A Car lets hope this continues in the same vain, I’m sure it will. Sixt have a long history of great customer services and they are very keen to expand further in the U.S.

regards,

James

 car hire USA

JD Power 2012 Rental Car Ratings

Hi all,

This is the 4th year we’ve cast our beady little eyes over the JD Power Rental Car satisfaction study. 

Now in its 17th year, the study measures overall domestic customer satisfaction with USA car rentals at airports by examining six factors (listed in order of importance): costs and fees; pick-up process; return process; rental car; shuttle bus/van; and reservation process.

Last year little known (in the UK) USA car hire supplier ACE Rent A Car walked away with the top award on the back of some very impressive customer services scores. Actually on the whole the car rental market’s customer service scores grew in 2011 and that trend has continued for 2012.

Overall satisfaction in 2012 averages 769 on a 1,000-point scale, up from 758 in 2011, and beats the record high of 767 that was set in 2006. Overall satisfaction in 2012 is driven by increases in scores across all factors except reservation process, which is down by one index point, compared to 2011.

Stuart Greif, vice president of the travel practice at J.D. Power and Associates said;

The rental car industry continues to step up its game, building on improvements in the rental car customer experience made over the past several years, while also benefiting from higher satisfaction levels with cost and fees relative to prior years, However, there still are tremendous opportunities to leverage technology to address customer pain points in the rental car experience. There is also an opportunity to make the most out of staff interactions with customers and raise customer satisfaction levels even higher.

So who actually won?

  1. Enterprise Rent A Car: 804
  2. National Car Rental: 788
  3. Alamo Rent A Car: 773
  4. Hertz: 771
  5. Avis Rent A Car: 766
  6. Budget Rent A Car: 753
  7. Dollar Rent A Car: 738
  8. ACE Rent A Car: 736
  9. Thrifty Car Rental: 733
  10. Advantage Rent A Car: 711
  11. Payless Rent A Car: 708
  12. Fox Rent A Car: 669

Congratulations to Enterprise Rent A Car and the whole Enterprise Company, who managed to win first, second and third place.

regards,

James

 car hire USA

Can You Guess How Many Ford Mustang Convertibles We’re Rented This Year!?

Hi all,

Everybody loves a Ford Mustang! Everybody! Well everybody accept me… but I’ll get to that at later date.

We probably get asked for Ford Mustang hire more than any other vehicle in the World… its so popular we’ve actually taken the time to look through our pool of data to find the actual number of Ford Mustangs we’ve rented this year.

Firstly lets look at where our customers are collecting Ford Mustangs from from;

A whooping 73% of our customers who got Mustang’s collected within Florida or California, and when broken down even further 67% of these vehicles were collected from either Orlando International Airport or San Francisco International Airport.

Now lets take a look at which suppliers are actually providing the Ford Mustang.

Dtag (Dollar Rent A Car and Thrifty Car Rental) make up almost 75% of all Ford Mustangs provided to our suppliers, National Car Rental providing the least based on the amount of time they’ve been up for sale.

Alternative vehicles offered instead of the Ford Mustang are as follows.

The Chrysler 200 being the highest percentage of vehicle used as the alternative, however what did surprise me was the amount of Camaro’s being collected! Please note that the vehicles described above are not a guarantee of the model you will receive upon collection.

So have you guessed how many Ford Mustang’s were collected in 2012?

In 2012 usrentacar.co.uk customers collected over 2500 Ford Mustang’s within the USA!! This number represents just over half of the total amount of convertibles booked and considering that the Convertible isn’t even our most popular vehicle I think you’ll agree this is a massive figure.

Did you collect a Ford Mustang with usrentacar.co.uk in 2012?

regards,

James

 car hire USA

usrentacar.co.uk Hits 20k Customer Reviews Milestone

Hi all,

Back in 2006 usrentacar.co.uk started asking customers to leave a review about the service our suppliers were providing. We were the first car rental company to do this and only recently have we begun to see competitors replicate our service.

Today I’m delighted to announce that we have hit the impressive milestone of over 20k verified car hire USA reviews, making U.S. Rent A Car the largest user generated car rental review service in the world.

Our 20,000th review came from Mr F Andrews, regarding Dollar Rent A Car from San Francisco Airport who he scored an overall 77 out of 100 based on such things as, vehicle quality, pick service and value for money. He collected a Chevrolet Impala his full review stated

We had an accident where a car drove into the back of us. The Dollar desk at LAX were really helpful and sorted us a replacement straight away. The initial desk at San Francisco was quick also but certain things weren”t explained. Overall it was good though.

At present we have over 8k reviews regarding Dollar/Thrifty Rent A Car, 5k reviews regarding Alamo/National Rent A Car and 7k reviews regarding Budget Rent A Car.

The location with the most views is Orlando International Airport (MCO) with an impressive 5170, the vehicle type with the highest number of reviews is the 7 Seater Minivan which from MCO with Budget Rent A Car has over 500 unique reviews.

Our review section has proved so popular that we created a central engine where customers can view and filter reviews for a more personalised experience. It can be found here Car Hire USA reviews

Here’s to 20k more reviews and a great insight in to the collection process at different airports across the U.S.

regards,

James

 car hire USA

Introducing The usrentacar One Way Rental Finder

Hi all,

On Monday I introduced the usrentacar Location Finder tool created to help customers find the nearest supplier location to their accommodation. Today I thought I’d show you the other element we added to help customers discover one way rental fee’s easily.

One way rental fee’s can apply to USA car hire collecting from one location but dropping off at another, although some one way rentals are free of charge such as rentals starting and ending in Florida, other rentals can incur a fee of up to $750.00.

How to use the usrentacar One Way Rental Finder

Step 1 – Visit the location finder page at http://www.usrentacar.co.uk/locationfinder.aspx and click on the one way rentals tab

Step 2 – Enter your pick up and drop off locations.

Step 3 – Press view on map and our one way rental finder will display the local charge for your proposed one way rental with each supplier.

Step 4 – Book, now you know the local charge for the one way rental its time to book your car.

Please note: One-way rental charges are based on a city-to-city basis and are always on request. The one-way rental charge shown on this site are only an example our suppliers retain the right to change this at anytime without notice. All one-way rental charges are paid locally. One way fees are subject to local taxes.

Kind regards,

James

 car hire USA

Looking For Florida Car Hire But You’re Under 25? Give Sixt Rent A Car A Try

Hi all,

usrentacar.co.uk has always championed great deals for customers searching for Florida car hire for drivers under 25. We have a long history of successfully saving young drivers money which is why we are happy to confirm that our new partnership with Sixt Rent A Car also includes some great deals for under 25′s as well.

Sixt Rent A Car recognises that the majority of young drivers are mature and trustworthy renters and therefore should not be penalised due to their age. Which is why their product is now available not only on our Young Drivers Package but also the Young Driver Package Plus.

The introduction of Sixt to our under 25 packages gives our younger customers access to vehicles that in the past have not been able to hire such as the BMW Z4 Roadster, Mercedes-Benz M-Class and the Ford Flex.

What’s included for drivers under 25?

If our Young Drivers Package is selected (where available) drivers will be covered for the following with Sixt Rent A Car

  • Unlimited Mileage.
  • Loss Damage Waiver (LDW) which is a combination insurance of both Collision Damage Waiver (CDW) and Theft Waiver. As long as you adhere to the rental policy of the supplier you will not be held responsible for the cost of replacement or repair to your hire vehicle.
  • Uninsured Motorist Protection (UMP) up to $1m Liability Cover. Offers an Uninsured/Underinsured/Hit-and-Run Motorist Protection (UMP) that provides the renter and family members travelling together in the rented vehicle with up to $1,000,000 of non-stacked coverage for bodily injury sustained while driving the rental car, and caused by another driver who has no insurance, minimal insurance, or is a hit-and-run driver.
  • Supplemental Liability Insurance (SLI) up to $1m Liability Cover. All drivers included on the rental agreement will not be held liable for third party claims for bodily injury or property damage resulting from an accident.
  • Basic Roadside Assistance
  • All Taxes and Airport Fees.
  • No Under 25 (21-24) surcharge for all drivers named on the rental agreement.

If our Young Drivers Package Plus is selected (where available) in addition to the Young Drivers Package features you will also be covered for the following.

  • Reimbursement for any physical loss or damage to the Rental Vehicle for which You are responsible under the terms of the Vehicle Rental Agreement, including: (Total section limit: GBP 2,000.00)
  • Physical damage to windscreens, tyres, and undercarriage.
  • Towing costs relating to the loss or damage.
  • If unintentionally locked out of the Rental Vehicle Our supplier will pay up to GBP 100.00 to open the Rental Vehicle.
  • Pay to replace a lost or stolen Rental Vehicle key, including replacement locks and locksmith. charges up to a maximum of GBP 300.00 for each and every claim.

Please note that the additional insurance covered in our Young Drivers Package Plus is exclusive to usrentacar.co.uk and is not provided directly with the supplier but through our third part insurers, for more details please see our terms.

So what are you waiting for Young Drivers, get online and book today.

regards,

James

 car hire USA

Introducing The usrentacar.co.uk Location Finder

Hi all,

A couple of weeks ago I mentioned that I had been helping test out a few new upcoming  features the first was obviously our integration with Sixt Rent A Car which we launched officially last week.

Today I am able to share with you the beta release of the usrentacar Location Finder, the location finder is a mash up of our own database and google maps. Here’s how it works.

usrentacar Location Finder

The idea behind the Location Finder tool is to allow customers to locate supplier offices close to their accommodation, for example; some customers have transfers within their holiday package but realise that Florida without a car limits them slightly, so they decide to collect a vehicle the day after arrival however finding the closest office can be very time consuming and there is often a chance you’ll miss a location.

Here’s where the usrentacar Location Finder comes in to play, at the top of the page is a field marked “Location” simply enter the address of your accommodation here and hit “view on map”, the Finder will then show your accommodation on the map and show our nearest supplier offices. At present the Location Finder supports Alamo Rent A Car, Dollar Rent A Car, National Car Rental, Sixt Rent A Car and Thrifty Car Rental.

Step 1 – Enter Address 

Step 2 – View supplier offices

Step 3 – Check out the Street View if you like

Step 4 – Click on the office you like and we’ll auto-fill the booking engine for you then enter your details and find your car.

Please feel free to try the Location Finder out, let us know what you think and how we could improve it.

regards,

James

 car hire USA


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