Picking Up Your USA Car Hire At Christmas

Hi all,

Christmas is fast approaching and for USA car hire the festive period is christmas car hireextremely busy, you can tell how busy it gets by checking out our suppliers local prices over this period.

Checking our upcoming bookings we have over 1000 rentals collecting between the 20th December and the 24th December a lot of these rentals have been booked by repeat customers, those who have used our services in the past, enjoyed it and decided to book again, these customers are fully aware of the collection procedure and what to take with them. However for those who are new to car rental we thought we’d put together a Christmas guide.

What to take with me

To collect your hire vehicle you’ll require the following items;

Your U.S. Rent A Car rental voucher

This is available once the full balance has been paid, you can collect this by logging in to your account at www.usrentacar.co.uk or by using the U.S. Rent A Car voucher app. The car rental voucher is confirmation to our supplier that you have pre-paid everything described under the “what’s included” section, without this the supplier is within their rights to refuse you the vehicle.

Full Driving Licence

Anyone driving the vehicle must produce their full driving licence, UK residents will be required to show both the paper and plastic part of the licence.

Credit Card

The lead driver will be expected to leave an imprint of their credit card for security. The card must be in the name of the lead driver. Some of our suppliers will accept a visa debit card but please check with our reservations department before booking for more information.

Failure to provide any of these can result in the car rental company refusing your hire, in these circumstances no refund will be issued.

Upon Collection

When you pick up your car rental you will be asked to sign a contract with the supplier, this is a legally binding document between yourself and the supplier (not U.S. Rent A Car), it is imperative that you read and fully understand the rental agreement before you sign it.

Any additional charges will be laid out within the rental agreement, if there are additional fee’s and you don’t recognise the nature of them you should make this known to the car rental rep immediately. If you sign for something locally you are agreeing to the additional costs and we (usrentacar) will not be able to retrieve these funds for you.

Always check your rental agreement fully and do not sign it until you are totally happy.

What additional charges could appear on the rental agreement?

Not all additional charges are erroneous,  supplier can charge for one way rental fee’s (picking up in one place but dropping in another), child seat rental, GPS rental or adding additional drivers locally.

Just remember to double check what you’re signing for.

If you’re picking up over the Christmas period have a wonderful time, I’m very jealous :-)

regards,

James

 car hire USA

2013 Most Popular Car Hire USA Locations

Morning all,

As I mentioned yesterday I’ve been looking through the stat’s for 2013 in map usapreparation for meeting with suppliers, yesterdays post concentrated on the most popular vehicles rented in the U.S.  today I’m taking a look at the most popular pick up locations.

The statistics below only include vehicles collected by usrentacar.co.uk customers within 2013 (bookings could be made in 2012) and for rentals of 7 days or more.

2013 2012
1 Orlando International Airport (MCO) Orlando International Airport (MCO)
2 Sanford International Airport  (SFB) Sanford International Airport (SFB)
3 Los Angeles International Airport (LAX) San Francisco International Airport (SFO)
4 Las Vegas International Airport (LAS) Tampa International Airport  (TPA)
5 Tampa International Airport (TPA) Los Angeles International Airport (LAX)
6 San Francisco International Airport (SFO) Miami International Airport  (MIA)
7 Miami International Airport (MIA) Las Vegas International Airport (LAS)
8 Newark International Airport (EWR) Boston International Airport (BOS)
9 Boston International Airport (BOS) Denver International Airport (DEN)
10 Denver International Airport (DEN) Chicago O’Hare International Airport (ORD)

 

Only one new entries this year in the shape of Newark which has performed extremely well. A nice climb for LAX which has performed marvelously this year as has Las Vegas.

Orlando still remains number one and with the reported opening of a new extension to The Wizarding World of Harry Potter in 2014 I can’t see it being shifted for the foreseeable future.

Regards,

James

 car hire USA

2013 Most Rented Vehicles In The USA

Hi all,

2013 is coming to an end and its about this time of year we meet up with our convertiblemustangcar hire USA supplier to discuss the year and look to the future. Its in preparation for these meetings that some interesting facts cross my desk.

As with every year we like to take a look at the most popular vehicle types rented on U.S. Rent A Car and compare them to the year before. I started posting these stat’s in 2011, you can view them here - http://blog.usrentacar.co.uk/index.php/2011/11/23/2011-most-rented-vehicles-in-the-usa/

2013 has seen our most varied car mix for a long time the difference between 1st place and 10th was surprisingly small.

Here’s what 2012′s top 10 looked like;

  1. Intermediate Sports Utility – Ford Escape or similar
  2. 7 Seater Minivan – Dodge Caravan or similar
  3. Convertible 2dr – Ford Mustang or similar
  4. Economy 2dr – Chevrolet Aveo or similar
  5. Full Size 4dr – Dodge Charger or similar
  6. Intermediate 4dr – Hyundai Sonata or similar
  7. Standard Sports Utility – Jeep Grand Cherokee or similar
  8. Full Size 7 seater Sports Utility – Ford Explorer or similar
  9. 12 Seater Minivan – Ford E-350 or similar
  10. Full Size 2dr – Dodge Charger or similar

In 2012 the Intermediate Sports Utility was out in front by a long way and the Full Size vehicles claimed 2 places..

Here’s 2013′s Most Rented Vehicles

  1. Convertible 2dr – Ford Mustang or similar
  2. Intermediate Sports Utility – Ford Escape or similar
  3. 7 Seater Minivan – Dodge Caravan or similar
  4. Intermediate 4dr – Hyundai Sonata or similar
  5. Full Size 4dr – Chevrolet Impala or similar
  6. Compact 4dr – Ford Focus or similar
  7. Economy 4dr – Chevrolet Aveo or similar
  8. Intermediate 2dr – Dodge Avenger or similar
  9. Economy 2dr – Chevrolet Aveo or similar
  10. Standard SUV – Grand Jeep Cherokee or similar

So in 3 years we’ve now seen 3 different car groups top the charts, 2011 was ruled by the minivan, 2012 the intermediate sports utility and this year the Convertible.

I wonder what 2014 will bring, I’m putting an early bet on the Intermeidate reclaiming its spot.

Kind regards,

James

 car hire USA

Dollar Rent A Car Offer Early Bird Prices And No Florida Summer Surcharge

Hi all,

USA car hire suppliers notoriously play their cards very close to their chests at this time of year. Most of the negotiations for 2014 pricing takes place at World Travel Market which starts on the 4th November.early bird

However this year and its pretty unprecedented, Dollar Rent A Car have decided to come out all guns blazing. If this is the Hertz effect then here at U.S. Rent A Car we couldn’t be happier!

So what’s different, well usually our suppliers raise their rates, this year for now, Dollar have frozen ours, which means you’re getting 2013 prices in 2014. This works out at a saving based year on year of approximately 5%.

Secondly and this is a biggy, at the moment you can book your Florida Car Hire for collection in July and August 2014 without having to pay the usual peak season surcharge this represents a saving of $60 per week!

As with all offers, these are subject to change without notice so I would urge you to take advantage of these great rates. Remember you can secure your rental with a £50 deposit, the balance would then be due 8 weeks prior to departure.

So don’t delay, book today.

regards,

James

 car hire USA

SPECIAL OFFER: Free Sat Nav Rental With Dollar Rent A Car*

***THIS OFFER HAS EXPIRED***

Hi all,

It seems like a long time since I was able to write the words car hire USA “Special Offer”, throughout the year we continually negotiate deals with our suppliers for low rates which when applicable we simply slide them into our search results, we generally don’t make a big fuss about it, we think this is something you guys should expect from us.

However today I’m happy to announce a new Special Offer from our friends at Dollar Rent A Car, here’s the gist of it.

  • Free Sat Nav Rental.
  • Only applicable to New Dollar Rent A Car bookings.(amendments will not qualify)
  • Pick up’s on and between 20/09/13 until the 18/12/13
  • All locations except New York
  • Must be booked on our Gold or Platinum rate.
  • Cannot be added after a rental is made.
  • Sat Nav’s are subject to availability, if the £0.00 option GPS unit does not appear in our optional extras section then unfortunately a unit isn’t available for your dates.

Here’s how to book it

Firstly enter your details into our search engine.

usrac homepage

Remember to qualify your pick up must be on or between the 20/09/13 and the 18/12/13.

Once your results have been returned look for the car category you require. Remember you’re looking for Dollar Rent A Car. Once you’ve decided upon the category to qualify for free Sat Nav rental you need to select either our Gold or Platinum rate.

usrac results

Once you’ve click on either the Gold or the Platinum rate click on the now button to head to the next stage.

The next page is our option extras page, where our customers can select any additional products they may require. You’ll notice the very top one is a Sat Nav unit, you’ll see that the price quoted is £0.00.

free GPS

Simply click add to basket, to claim your free sat nav rental and complete the booking process. Remember this must be done at the time of booking and cannot be added after completion.

Confirmation of your free sat nav will be added to your car rental voucher. When you go to collect your car, Dollar Rent A Car will provide you with a Sat Nav unit for you to use during your hire duration at no extra cost.

We love this special offer and hope you guys will too.

Kind regards,

James

 car hire USA

U.S. Rent A Car Hits 570 Independent Reviews

Morning all,

Been awhile since I’ve had anything to post about, but today I thought I’d update you on our partnership with TrustPilot, we started using the independent review gatherer in May 2012 as a way of discovering how our service was viewed by our customers.

We’ve been collecting reviews about our suppliers service for almost a decade and the knowledge we’ve gained from this has been invaluable not only for us but also for our suppliers. So by hiring TrustPilot we hoped to gain the same kind of insight and to a point we have.

TrustPilot email our customers after purchase and ask them to rate the booking experience, these scores are then used to provide an overall average out of 10. At present usrentacar.co.uk has a score of 9.1 out 10.

usrentacar trustpilot reviews

We are pretty proud of this score and hope to continue to improve, its probably unrealistic to say we could reach 10 out of 10 but 9.5 is possible and this is our next big target.

We are always keen to here from customers to help improve our service level so please feel free to either review us on TrustPilot or leave a comment below.

regards,

James

 car hire USA

U.S. Rent A Car Shortlisted For A Prestigious Travolution Award

Afternoon all,

We’ve just received some good news, we’ve been nominated for a 6th time in 7  years for a Travolution award in the category of best car hire website :-)

We were first nominated in this category back in 2007, we returned in 2009, 2010 (2 categories) and 2011 never quite getting over the finish line. Although I’m pretty sure we hold the record for most nominations.

Travolution_finalist 2013

About the Travolution Awards

The Travolution awards are unique within the Travel Industry, they recognise companies, brands and individuals who excel in the fields of online travel distribution, digital marketing and technology. Judged by a panel of proven business leaders, experts and entrepreneurs, they are the UK travel industry’s highest accolade for innovation and excellence online. Companies and brands compete in a select number of categories, whilst entrepreneurs and rising stars are honoured in the individual awards.

The winners will be announced at an awards ceremony taking place at the Troxy in London on October 17th 2013.

This year our founders, Karl Hendrie and Gavin Boswell are in a unique position. Not only has U.S. Rent A Car been nominated but also their latest startup, Orlando Attraction Tickets, who have been nominated in the  best Attractions Website category…

Dare we dream a double win???? We hope so.

Congratulations to allthe  companies that have made the shortlist, just getting to this stage is an honour.

regards,

James

 car hire USA

Can You Guarantee Me The Make And Model Of The Vehicle I’ll Get?

Hi all,

Following on from Driving Licences and Credit Cards today’s post will feature Adrain Devine Mustangone of the most popular questions we get asked by customer and one that frustrates us as much as it does the customer.

Here at usrentacar.co.uk we understand that driving a Ford Mustang or a Camaro or a Dodge Charger (list can go on) is part of many petrol heads dreams. We would love to be able to tell every customer “No problem, we can definitely get you the  xxxx vehicle you’ve always wanted” but unfortunately the reality is slightly different.

Although we have a rough idea of what each supplier has in their fleets its impossible for us to pinpoint one particular vehicle type, our suppliers purchase vehicles from multiple manufacturers and spread these vehicles across their U.S. locations.

Even if we know a location has a large stock of a certain vehicle type we still can’t guarantee it, here’s a few reasons why…

Customer Freedom

Every customer has the right to extend their rental, for example Mr Smith collect his vehicle, its the Mustang you wanted, he’s due to return it 7 days later, the exact day you arrive. However Mr Smith decides to keep the vehicle for another few days he telephones the supplier directly and negotiates an extension. He doesn’t even have to return to the location he just keeps it for a few more days. According to our suppliers this happens a lot especially domestic customers.

Why?Suppliers won’t guarantee you the make or model in case a customer decides to keep hold of a vehicle.

Breakdowns and Accidents

Its part and parcel of the car hire game I’m afraid, vehicles do breakdown and they are involved in accidents. Our suppliers have a duty of care for all their vehicles, they also want to be able to sell these vehicle on in a booming second hand car market.

Why?Suppliers won’t guarantee you a make or model in case the vehicle you required is involved in an accident or breaks down.

One Way Rentals

With the price of airline fares  soaring many customers are looking at one way car rental journeys as a way of saving a little money. A one way rental (OWR) is when you collect from one location, say Orlando but drop off at an alternative location, say San Francisco. The popularity in OWR’s does mean that its very hard to guess where one specific make or model will be, and when it will be returned to its original location.

Why? –  Suppliers won’t guarantee you a make or model as its very hard to pinpoint where and when a particular vehicle will be at a certain location.

Blame Culture

Although its a bit of a stereotype, the U.S. is regarded as having a blame culture. If something goes wrong it ends up in court. Car hire suppliers are mindful of this. Imagine this scenario, Mr Smith hires a vehicle for a very specific need, an example, he has a wheelchair that he knows will fit in a Tahoe but not other makes. He arrives to collect the vehicle only to find out that his guaranteed Tahoe isn’t there… we then have a problem.

Why? - Suppliers will not guarantee you a make or model for fear of not fulfilling the contract.

A good way of judging the likely vehicle you’ll receive is by using our car hire review section, simply enter in your pick up location, supplier and car category and our engine will display real verified reviews from our customers including the make and model of vehicle they picked up. Its not a guarantee but it give you a very good idea of what the supplier holds in their fleet.

There are a few exceptions to this rule, our Ford Mustang Option is an example of this; however availability for this is very low and I would predict next year this option won’t be available, which is a real shame.

We are constantly in talks with suppliers for ways around guaranting certain makes and models but the hang up is always the cost to implement it. Hopefully we’ll be able to come to some arrangement in the future.

Kind regards,

James,

 car hire USA

I Don’t Have A Credit Card, Can I Still Rent A Car?

Hi all,

Yesterday’s post regarding photocopied driving licences proved to be credit cardsextremely popular, for 2013 it was the most read article in one day. It got us thinking that perhaps we should focus on the typical questions our reservation staff get asked and one of the main questions is;

I don’t have a credit card, can I still Rent A Car?

For the majority of our suppliers, being the holder of a major credit card is crucial, it is used within the validation process when you collect the vehicle and is required at almost all locations.

If you are under 25 and you are looking to take advantage of our young driver packages, the lead driver will have to be the holder of a major credit.

If you are looking to collect with Sixt Rent A Car, Budget Rent A Car, Thrifty Car Rental or National Car Rental at any of their locations, the lead driver will need to be the holder of a major credit card.

Are there any exceptions?

If you are collecting from Orlando International Airport then our supplier Alamo Rent A Car will accept a VISA debit card for the security deposit, however if you are collecting with them at any other location you will require a credit card.

Dollar Rent A Car appear to be leading their rivals on this front, at present you can use a VISA debit card to collect your vehicle from almost all of their 260 location across the U.S.

How much will they block on the card?

Generally the security deposit is approx. $200 per week, this does vary per supplier and per location. See terms for more. This amount is taken on an imprint of your card, the imprint is destroyed upon return of the vehicle. Please note that the security deposit is not an excess. Funds may be deducted from your account for items purchased locally, for example child seat rental. Your card will also be debited for any traffic violations you may incur including toll violations which will also come with an administration fee generally $15.00.

What happens if I don’t have enough funds to cover the deposit?

Then unfortunately the supplier does hold the right to refuse you the rental. As a prepaid car hire usa company we pay the supplier in advance for your rental so in this situation we would not be able to refund you. Please note that U.S. Rent A Car cannot amend any details to a booking once the pick up date has passed.

With more and more people shunning credit cards we hope other companies will take a leaf out of Dollar Rent A Car’s book and accept VISA debit cards, I’m sure they will.

Please note: The information in this article were correct at the time of publishing, car rental suppliers terms and conditions are subject to change at anytime, please make sure you read our terms and conditions before making your purchase.

Kind regards,

James

 car hire USA

U.S. Rent A Car Nominated For British Travel Award…Again

Hi all,

Just as our sister site, Orlando Attraction Tickets was celebrating their very vote for usfirst nomination for a prestigious British Travel Award, here at U.S. Rent A Car we’re celebrating our 5th nomination in as many years. :-) HOORAY!!!

Once again we’ve been shortlisted in the Best Car Hire Company category alongside such heavyweights as Avis and Budget! Its a further pat on the back for the team who have been working in extremely tough and competitive market this year. We hope you take the time to vote for us.

About the British Travel Awards

The British Travel Awards is the largest awards programme in the UK created to reward the best companies in travel.  The British Travel Awards are easily the most recognisable of all travel industry accolades amongst consumer and industry professionals alike with categories spanning all types of holiday experience – transport, destination, cruise, customer service, holiday extras, and accommodation. The British Travel Awards symbol is the benchmark for excellence when it comes to finding out who really is the best in the business.  The 2013 BTAs will take place in London on 31 October.

How to vote

As with previous years everybody who votes is entered into a prize draw worth 1000′s in holiday related gifts.

So to vote for usrentacar.co.uk simply;

  • Visit the Britsh Travel Awards website by clicking here.
  • Fill in your details, remember to vote for U.S. Rent A Car for best car hire company.
  • While you’re at it why not help out Orlando Attraction Tickets and vote them also. (I note they haven’t done the same for us ;-)
  • Thats it all done, you can vote in as many categories as you want.

Thanks very much for voting.

Kind regards,

James

 car hire USA


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