Checking our upcoming bookings we have over 1000 rentals collecting between the 20th December and the 24th December a lot of these rentals have been booked by repeat customers, those who have used our services in the past, enjoyed it and decided to book again, these customers are fully aware of the collection procedure and what to take with them. However for those who are new to car rental we thought we’d put together a Christmas guide.
What to take with me
To collect your hire vehicle you’ll require the following items;
Your U.S. Rent A Car rental voucher
This is available once the full balance has been paid, you can collect this by logging in to your account at www.usrentacar.co.uk or by using the U.S. Rent A Car voucher app. The car rental voucher is confirmation to our supplier that you have pre-paid everything described under the “what’s included” section, without this the supplier is within their rights to refuse you the vehicle.
Full Driving Licence
Anyone driving the vehicle must produce their full driving licence, UK residents will be required to show both the paper and plastic part of the licence.
The lead driver will be expected to leave an imprint of their credit card for security. The card must be in the name of the lead driver. Some of our suppliers will accept a visa debit card but please check with our reservations department before booking for more information.
Failure to provide any of these can result in the car rental company refusing your hire, in these circumstances no refund will be issued.
When you pick up your car rental you will be asked to sign a contract with the supplier, this is a legally binding document between yourself and the supplier (not U.S. Rent A Car), it is imperative that you read and fully understand the rental agreement before you sign it.
Any additional charges will be laid out within the rental agreement, if there are additional fee’s and you don’t recognise the nature of them you should make this known to the car rental rep immediately. If you sign for something locally you are agreeing to the additional costs and we (usrentacar) will not be able to retrieve these funds for you.
Always check your rental agreement fully and do not sign it until you are totally happy.
What additional charges could appear on the rental agreement?
Not all additional charges are erroneous, supplier can charge for one way rental fee’s (picking up in one place but dropping in another), child seat rental, GPS rental or adding additional drivers locally.
Just remember to double check what you’re signing for.
If you’re picking up over the Christmas period have a wonderful time, I’m very jealous