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Topic: Miami Airport
Posts: 1
Miami Airport
on: November 1, 2011, 15:46

The new arrangement for collection using MIA Mover, in theory, is great – in practice customer care at Dollar is appalling!!! As a long term customer and flyer into Orlando I have a preference to use Dollar due to customer service quality and the abilty to use Dollar Express to collect the car quicker.

Dollar at Miami told me that prepay in the UK is not useable with Dollar Express and I had to fight hard not to be sent back to the main desk.

Is this a general change of policy. It works great at Orlando International

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