Since Hertz purchased Dollar Thrifty last year I’ve been keeping a close-ish eye on what Hertz have been up to and how it may affect Dollar Rent A Car.
As USA Car hire companies go, Hertz is one of the more forward thinking companies and so we were interested to see the redesign of their new rental offices at San Diego Airport.
From the outside Hertz have given their new building a fresh, modern look which is much more welcoming than the previous incarnation.
On top of this, they’ve refreshed their shuttle bus design to give the same fresh, clean design and added a friendly forward facing giraffe possibly from San Diego’s popular zoo.
However its inside the Hertz office that houses the really interesting parts, gone are the old style queuing system to be replaced by a row of self service kiosks similar to the type used by Alamo Rent A Car in Orlando. The idea behind the kiosks is to speed up the customers collection time and overall user experience.
The part I love the most is Hertz’s new “Road Trip” offering, which include iPads and apps to help customers do a bit of trip planning even before they’re in their motor. Hertz will also supply charging stations for customers benefit and sell additional items such as sun cream, suit cases and treats, pretty much everything you’d require for a road trip.
Here at U.S. Rent A Car we think its great to see Hertz offering something a bit more than the tired old traditional collection offices. We hope that this type of office is rolled out in all Hertz owned locations including Dollar and Thrifty.
What do you think?
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