Got A Car Hire Question? We’ve Got Answers

Hi all,

Today I’m continuing to highlight some of the great new features available to users of the new usrentacar.co.uk website, yesterday we took a closer look at our car hire usa review engine which offers customer a verified look at how our suppliers perform upon collection.

One of the main overhauls to the website concerned our faq section. We understand that the nature of car rental brings a lot of questions with it and having access to answers makes the whole experience run a lot smoother. Which is why we went back to the drawing board and started again.

Problem

We already had a database of over 200 unique questions asked by our customers which were available online however from customer feedback we found that not everyone was using our old faq engine, we also found that we had no way of pushing people toward the questions we knew were most popular.

Solution

So this is what we’ve come up with.

  • The FAQ engine is now accessible directly from the homepage.
  • We’ve implemented our own “thumbs up” system which will rank our FAQ’s in order of importance. It works like this; if you’ve had a question that’s been answered via our FAQ system and you’re happy with the answer, give it a thumbs up by clicking on the thumb. The amount of votes a question has dictates where its positioned on our website. The thinking behind it is that the most voted for question will also be the question most people are searching for and therefore will be displayed more prominently on the site.
  • We’ve also added a social element to our FAQ’s that not only allow users to comment and perhaps ask further questions but to also book mark the question for future reference.

 

Feel free to have a good look around our faq sectionhttp://www.usrentacar.co.uk/faqs.aspx and remember to give a “thumbs up” to any question you feel could help new users.

As always I’d love any feedback or comments.

Regards,

James,

 Florida car hire

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