Queuing Still The Top USA Car Hire Pet Peeve

Hi all,

Just got some interesting data from the nerds at usrentacar HQ regardingrant things that just get your back up about car hire.

In true family fortunes style, we surveyed 100 people (lead drivers) collecting car rentals in the USA in July 2010 and asked them to rate their experiences and comment on possible improvements (if applicable).

Here are the top five pet peeves.

  1. Queuing - on average customers were willing to wait up to 15 mins to get to the car counter, anything after this was deemed unreasonable.
  2. Hard sell – generally the people surveyed were not against being offered the chance to upgrade their car hire, what they didn’t like was the feeling of being pressured to accept.
  3. Dirty cars – should never really happen, as our hire is pre-paid they know when you are coming, but the 3rd  most popular pet peeve was a dirty interior.
  4. Credit Cards – having to produce a credit card to collect your vehicle put some of your backs up (Alamo have been pro-active on this http://blog.usrentacar.co.uk/index.php/2010/07/01/alamo-car-hire-now-accepting-visa-debit-deposit/)
  5. Not getting the make I wanted – Not a lot we can do about this one I’m afraid, we never guarantee make or model of any of our suppliers vehicles but perhaps these blog’s could help (http://blog.usrentacar.co.uk/index.php/2010/07/06/dollar-car-hire-confirm-customer-choice-for-us-rent-a-car-clients/ and http://blog.usrentacar.co.uk/index.php/2009/09/29/alamo-car-hire-choice-product/)

I hate queuing so I think that would also be my major grievance.

What things about car hire in the USA get on your nerves?

Regards,

James

 car hire USA

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