Car Hire USA – Don’t pay for extra’s

Hi All,

As requested by Susan?Heath from Surrey, this week my blog relates to the guys and girls who work on the car rental desks.

These guys don’t really get the acknowledgement they deserve, the majority offer a first class service? and are a credit to their orginisations however?as with a lot of service jobs in the U.S.?the rental desk operators make up a large part of their pay by selling the additional add on’s on behalf of the supplier.

Personally I don’t mind being offered additional services, but I do not want to be hoodwinked, hard sold or offered services I already have.

Remember your rental agreement is a legally binding contract with the supplier, always read it and fully understand it before signing. After speaking to our customer care team I have bullet pointed the most common add on’s our customers complain about.

  • Advanced Roadside assistance – Customers have been lead to believe that their rentals do not include Roadside Assistance however standard roadside assistance is included in all our rentals.
  • Personal Accident Insurance (PAI)?- This insurance generally covers injury to you, it is more or likely similar to your own travel insurance.
  • Personal Effects Insurance (PEI) – Insures against items stolen from the vehicle again generally covered by your own travel insurance.
  • Trip Saver – Trip Saver is option often offered that pre-pays your vehicle for any toll booths you may go through. Handy if you plan to use a lot of toll roads but a waste of money if not.

Ways to avoid these charges

The majority of these charges could have been avoided, the most obvious one, is that the suppliers tighten up the processes for offering these additional services. However there are thing you can do to avoid unwanted extras.

  • Always read your rental agreement fully.? Click here?for my blog about rental agreements.?
  • Be aware of what you are signing for.
  • Look out for where the rental desk operator has circled, as this will show any extras.
  • Ask for confirmation from the agent that there are no additional charges to be made.
  • Re-Read your rental agreement! Click here?for my blog about rental agreements.?

Summary

As I mention above the majority of desk operators offer a good honest service. So please do not think that as soon as you get to the rental desk you will be harassed and forced to sign for every?extra under the sun, you wont, but from experience the worst part of working in our customer care department is having to tell a customer there is “nothing we can do because you signed?for it locally”.? Regardless of the amount of pressure we put on suppliers, if you’ve signed the rental agreement locally then you have agreed to the service.

Have you had any experience with this subject?

Is there anything you’d like me to blog about?

Regards,

?

Gavin

www.usrentacar.co.uk

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